Senior Customer Support Agent

1 semana atrás

Lisboa, Portugal JUJUR Tempo inteiro

Position: Turkish Senior Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary

**DUTIES AND RESPONSIBILITIES**:

- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Able to identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms.

**REQUIREMENTS**:

- Native/fluent in Turkish, both oral and written. Fluent in English (at least B2 level)
- 1 year of previous experience in Customer Support from a contact centre is necessary
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- A resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and promptly
- Ability to work independently, while being a team player at the same time
- Ability to cover shift rotation
- Eligible to work in the EU
- Experience in digital marketing will be an advantage but is not required.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Relocation support.

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