Credit Control Assistant

**About carwow**

We’re Carwow. The car-changing experts for life-changing moments. Whether buying, selling, or (car) window shopping, we aim to give people total confidence in their choice.

We kicked off our journey as the ultimate matchmaker for car reviews, helping everyone pick their perfect ride. But we soon realised this wasn’t the destination - it was just the first leg. Why stop there when we could also help them get a great price?

So we decided we wanted to revolutionise selling cars, just like we did with buying them. That's when we introduced our game-changing 'sell my car' product.

Today, our dedicated team of over 350 experts across the UK, Germany, Spain and Portugal look after over 12 million active users (and an ‘excellent’ Trustpilot rating).

And we’ve got plenty left in the tank.

**Working here**

So, what does Carwow look like under the hood?

We’re always driving forward, and our people love what they do and love working together. Our goal is to empower our employees to discover their passions, create common ground, and take control of their careers with confidence.

We regularly fine-tune our hiring process to ensure fairness and all Carwowers receive comprehensive DE&I training. Our Diversity Committees, led by our fantastic employees, fuel internal education, help out our local communities, and champion initiatives for our customers.

We’re also Flexa100 nominated and aim to be the go-to place for changing cars. We’re proud to say we’ve got an impressive employee average engagement score of 8.5/10

Bonding as a team is important to us - whether we're rocking the Carwow Olympics worldwide, playing drag bingo for Pride Month, taking part in beach clean-ups or rallying on the Padel court, there’s always something to bring us together.

Fancy a life-changing career from the car-changing pros? We’d love you to join us on our journey.

**About the role**

We are seeking a Credit Control Assistant to join our operations team.
The Credit Control Assistant will be responsible for managing a portfolio of accounts and ensuring the timely collection of outstanding debts.

**Responsibilities**
- Contacting customers who owe money to the company, primarily through phone calls, in a professional and courteous manner
- Following up on overdue accounts and negotiating payment plans as necessary
- Keeping accurate records of all communication and actions taken on accounts
- Assisting with the preparation of monthly reports and analyses of accounts
- Resolving any disputes or discrepancies with customers
- Precise and timely payment allocation, ensuring accuracy and adherence to protocols for efficient financial transactions.
- Managing debt escalation with a debt collection agency, ensuring effective strategies and adherence to protocols for efficient debt resolution.
- Capable of collaborating with cross-functional teams to achieve common goals and enhance overall debt recovery.

**Requirements**:

- Strong communication and customer service skills
- Comfortable using spreadsheets.
- Strong attention to detail and the ability to work independently
- Good organizational skills and ability to prioritize tasks
- Ability to work well under pressure and meet deadlines
- Previous experience in a credit control or collections role is valued but not mandatory.
- Proven team player with a collaborative mindset and a commitment to achieving collective success

**Benefits**
- Remote working that works around you
- Competitive salary to fund that dream holiday to Bali
- Share options - when we thrive, so do you
- Private Healthcare, for peace of mind
- Monthly coaching sessions with Spill - our mental wellbeing partner
- Meal allowance (card)
- Enhanced holiday package, plus bank holidays
- 28 days annual leave
- 1 day for your wedding
- 1 day off when you move house - because moving’s hard enough without work
- On your third year anniversary, you get 30 days of annual leave per year
- On your tenth year anniversary, you get 35 days of annual leave per year
- Option to buy 3 extra days of holiday per year
- Work from abroad for a month (due to popular demand, this offer excludes the moon).
- Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
- The latest tech (Macbook or Surface) to power your gif-sending talents
- Up to £500/€550 home office allowance for that massage chair you’ve been talking about
- A generous learning and development budget to help you master your craft
- Regular social events:, tech lunches, coffee with the exec sessions, book clubs, social events/anything else you pester us for
- Refer a friend, get paid. Repeat for infinite money
- Lunch & learns and Carwow Classrooms with expert speakers who are here for a free lunch
- #LI-RV1_