High Octane Booking Specialist

Há 7 dias

Albufeira, Portugal Algarve Staff Tempo inteiro

**High-Octane Bookings Specialist - Albufeira**

**Department**: Bookings **Reports to**: Bookings Manager

**The role**:
Our client is seeking dynamic, people-driven professional to join our High-Octane Booking Department to join their team based in Albufeira. This role is the heartbeat of our high-end service provider business, ensuring that every client interaction is seamless, personalized, and infused with the excellence our brand represents.

You will thrive in a fast-paced environment, balancing precision scheduling, client relationship management, and a deep passion for delivering outstanding service.

**Key Responsibilities**
- Client Booking Management: Handle all client bookings from inquiry to confirmation, ensuring a smooth and personalized process.
- Relationship Building: Deliver warm, professional, and proactive service at every interaction, creating memorable client experiences.
- High-End Service Standards: Maintain the highest levels of discretion, confidentiality, and professionalism in line with luxury industry expectations.
- Coordination & Logistics: Liaise with fleet management, drivers/hosts, and external partners to guarantee flawless execution of bookings.
- Problem-Solving Under Pressure: Anticipate potential challenges and resolve them swiftly to uphold service excellence.
- CRM & Systems Management: Use booking platforms and CRM tools to ensure accuracy, efficiency, and client satisfaction.
- Upselling & Cross-Selling: Identify opportunities to enhance client experiences through tailored service recommendations.

**Required Skills & Qualities**
- Passion for people handling and client satisfaction.
- Exceptional communication skills (verbal and written).
- Strong organizational skills and attention to detail.
- Ability to remain calm and solution-focused in high-pressure situations.
- Experience in hospitality, concierge services, luxury travel, or a high-end customer service environment.
- Tech-savvy with booking platforms, CRMs, and digital communication tools. (Training is provided).
- Multilingual abilities (English is a must, other languages are a bonus).

**Why Join the team?**
- Be part of a prestigious brand that delivers world-class service.
- Work in a high-energy, fast-paced department where no two days are the same.
- Opportunities for professional growth in the luxury service industry.
- A collaborative environment where passion for people and excellence are at the core.

**Details**:
**Contract**:Full time, permanent with contract provided

**Salary**:1,250.00 EUR per month + meal allowance per working day

**Start date**:To be discussed at interview

To be considered for this role or to find out more information hit 'APPLY NOW'.

Pay: 1,250.00€ per month

Work Location: In person

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