Customer Support Specialist

2 semanas atrás

Porto, Portugal TeamViewer GmbH Tempo inteiro

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

**Responsibilities**

Are you open, communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team as a Customer Support Specialist (all genders) for the English-speaking market and satisfy our customers by delivering an outstanding customer experience.
- Support our existing English-speaking customers with their technical and accounting issues over the phone, ticket and chat
- Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
- Identify customer needs and forward such requests to our sales department
- Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customers

**Requirements**:

- University degree in the field of economics, or other relevant vocational education such as commercial or technical training
- Fluency in English is mandatory
- Other languages such as French, Italian, Spanish etc. are a plus
- Windows®/Mac user knowledge desirable
- At least some experience working with customer and/or in sales, e.g. Internships
- Determination, enthusiasm and willingness to learn
- Working independently is just as important to you as team spirit
- Strong communication skills and passion for working with people

**What we offer**
- **Onsite Onboarding**in our HQ office for an optimal start
- Contract location would be** Porto**:

- **25 days of paid holidays**:

- **Competitive salary** and benefits package, including performance-based incentives.
- **Special terms** for local gyms
- Access to _Corporate Benefits platform _with many **discounts**:

- Regular **Team events** and company-wide celebrations
- **Open door policy**, no dress code rules and frequent all Hands
- **Hybrid**and **Flexible**work time with up to 50% home office
- **Work From Abroad Program** allowing up to 40 days of work outside your contracting country
- We celebrate **diversity**as one of core values, join and drive one of the c-a-r-e initiatives together with us

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

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