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Carrier Excellence Manager

2 semanas atrás

Algueirão Mem Martins, Portugal Carrier Tempo inteiro

**Country**:**Location**:
Estrada de Mem-Martins N.º 7 2725-109 Mem Martins
**Company overview**:
As a company driven by ideas, we rely on the ingenuity, diversity and commitment of our people to help us make cities greener, people more secure and travel more efficient.

In a world of ever-changing technological developments, Carrier continues to lead the industry as our products and services go above and beyond to meet the needs of consumers around the world, furthering our global mission of building a better tomorrow. Carrier's Climate, Controls, & Security make modern life possible by delivering groundbreaking fire safety, security, building automation, heating, ventilating, air-conditioning and refrigeration systems and services that promote integrated, high-performance buildings that are safer, smarter and sustainable.

With over 55,000 employees, our organization is constantly growing as we seek out talented individuals who can commit to our primary duty to be our customer's first choice in technology.

**Role objective**:
As the **CBS CI/ Carrier Excellence Manager** you'll have the responsibility for achieving operational objectives by contributing information and analysis to strategic plans and review; developing action plans and recommendations to meet productivity, quality, and customer-service standards training and coaching on Continuous Improvement initiatives.

Working closely with the Service Excellence team members, Global Process Owners, Operational Leaders, and 3rd party service providers Define and Implement Continuous Improvement/ Carrier Excellence culture

**Responsibilities**:

- ** GROW CAPABILITY**: As a trainer to enable Capability development for Leaders and Practitioners and develop training content and deliver the trainings. Help set Continuous Improvement / Lean goals for Globally/ hubs and assist in leading the effort to achieve them.
- ** DELIVER & GROW CARRIER EXCELLENCE LEADERSHIP & CULTURE**: Design, Develop and Coach Cx Leadership Behaviors and in doing so support and develop a sustainable continuous improvement culture. Coaching leaders in Cx ways of working, developing in house capability and network of CI internally. Define the benefits tracking framework and mechanics and rollout for productivity improvements tracking
- ** TOOLS EXPERT**: Be able to lead Kaizens, VSM, rollout visual management, huddles, Cx room, RRCA, and others and deliver micro learning sessions for teams globally. The goal would be to develop some real strong examples of success (showcases) which can be shared with the rest of the organization and create a stepping-stone to expand the CI activities to the next level.

**Ethics and compliance**:

- Ensure adherence to all Company Policies and Procedures
- Be fully conversant and compliant with al. l Environmental Health and Safety procedures
- Complete quarterly ethics module as advised by Ethics & Compliance Officer
- Fully comply with all Quality, Environmental Health and Safety directives including but not limited to PPE, Accident Reporting, Cardinal Rules, Risk Assessment Method Statement and Achieving Competitive Excellence

**Success measures**:

- Deliver a culture founded in CI principles, focused on Root Cause analysis, data driven decision making engaging every employee in delivering the desired customer experience
- Fully aligned with the Carrier Way of working

**Required knowledge & skills**:

- Black Belt with Improvement coaching expertise in Service Industry with at least 5 to 7 years of relevant experience in Service Industry
- Project Management, Continuous Improvement Expert
- Ability to effectively manage a team
- Effective Communication skills (presentation, effective conversations, written)
- Good interpersonal skills.
- Strong Facilitation & coaching skills (teamwork and team building)
- Accreditation as a Kaizen Facilitator would be a significant plus
- Change management experience

**Additional Preferred skills**:

- Bachelor’s degree in MIS, business intelligence or analytics, computer science, accounting/finance, related discipline with at least 7 yrs experience in Continuous Improvement
- Experience in defining metrics, sourcing/managing data, designing data visualizations
- Able to influence change and challenge with global/center leaders and project management
- Strong initiative, drive, motivation, curiosity
- Able to navigate ambiguity, trust but verify
- Growth mindset and passion for continuous learning

**Our commitment to you**

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, prov