Technical Advisor

2 semanas atrás

Lisboa, Portugal Creatio Tempo inteiro

Creatio is looking for a professional Technical Advisor to join our Technical Advisory Department, where we ensure technical excellence, customer success, and strategic alignment for our enterprise clients.As a Technical Advisor, you will serve as the primary technical point of contact for assigned enterprise accounts. Your role is pivotal in supporting the operation, optimization, and long-term adoption of the Creatio platform. You will develop a deep understanding of the customer’s architecture, business goals, and system configuration to deliver proactive consultation, preventive monitoring, and long-term value.Key responsibilities: Act as the dedicated Technical Advisor for a defined portfolio of enterprise customers, managing all technical aspects of the account.Provide visibility into platform performance, risks, and enhancements.Own and coordinate resolution for complex technical escalations.Collaborate closely with Support, Product, and R&D teams to resolve critical incidents and platform issues.Ensure timely resolution of technical cases.Track and manage ongoing platform issues and customer concerns.Continuously monitor customer system performance and stability, identify and address risks, bottlenecks, and inefficiencies before they impact business continuity.Deliver best-practice guidance on platform usage, feature enablement, system architecture, and performance tuning.Participate in Quarterly Business Reviews (QBRs) and strategic planning sessions.Influence Creatio’s product roadmap with customer-driven priorities.Requirements: 5+ years of experience in technical support, professional services, or Technical Account Manager/Advisor roles (ideally in B2B SaaS).Experience with CRM systems and SaaS solutions.Hands-on experience with APIs, integrations, SQL, cloud infrastructure (IIS server, Redis server, SQL server), and performance tuning (monitoring tools e.g. Grafana, Zabbix).Experience in managing technical relationships with enterprise customers.Strong ability to explain complex technical concepts, conduct workshops, and influence decisions.Proactive and customer-oriented mindset with a strong sense of ownership and accountability.English proficiency - Upper-Intermediate or higher.Spanish proficiency - fluent.
Working schedule - 13:00 to 22:00 (Portugal time) to ensure overlap with LATAM-based customers and teams.What you should expect from us: The award-winning product (a Leader in Gartner Quadrants) to be proud of.Culture of genuine care, ownership, dedication, and high standards (learn more here).A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.Creatio offers all team members competitive pay.Paid leave options for life-qualifying events, sicknesses, etc.

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