Business & Quality Assurance Analyst

Lisbon, PRT Oporto, PT; Madeira, PT; Flexible; Hybrid Permanent Full Time 37.5 - 40 131832

We are a dynamic and innovative team at the forefront of transforming the customer experience and inflight service for TUI Airline. Committed to driving innovation, we are seeking a highly skilled and motivated individual to join our Airline CCIS IT team in a role that requires both Business Analyst (BA) and Quality Assurance Skills (QA). If you are passionate about streamlining customer processes and enhancing their journey, we want you on our team.

As a Business & Quality Assurance Analyst, you will be supporting the IT and Business functions and contributing to an exciting topic that affects the overall service of the passenger, flight delay communications, and making travel with TUI a memorable experience

**This position is only available to applicants based in Portugal.**

**ABOUT OUR OFFER**
- ** Personal benefits**: Attractive remuneration, bonus opportunity, exclusive travel perks & discounts, extensive health & wellbeing support, and more.
- ** Flexible working**: Work is something you do, not somewhere you go. We encourage a healthy work-life balance and offer hybrid or remote working models.
- ** A career to shape**: Opportunities to upskill, reskill and grow your career. Access the TUI Tech Learning Hub to level-up and reach your ambitions.
- ** Expand your horizons**: Participate in our tech communities and collaborate on global projects and teams.
- ** Community**: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community.

**ABOUT THE JOB**
- Support TUI Airline in developing and delivering digital solutions to elevate customer experiences throughout their journey.
- Gather and structure requirements from diverse stakeholder groups across different business areas.
- Structure, support, and manage testing activities to ensure delivery quality.
- Work closely with key business stakeholders and external partners to hold software and systems’ components to appropriate quality standards.
- Prioritize innovation initiatives on different roadmaps, contribute to planning, and independently track execution.
- Contribute to efficient ways of working within the wider Airline Technology department and collaborate effectively with business partners and suppliers, to ensure smooth delivery of projects and scheduling alignment.
- Work closely with Product team and cross-domain test team members to align with Product goals, prioritize tasks, strategize test activities, suggest automation opportunities wherever possible, adopt best practices, deliver tasks on time & meet quality standards.
- Exhibit attention to detail and maintain thorough documentation practices.
- Liaise with business owners and front-line users to gain insights for product development.

**ABOUT YOU**
- Previous experience with tasks and roles in IT functions; agile work practices knowledge will be considered a plus.
- Previous experience in Business Analyst and/or Quality Assurance roles.
- Technical understanding and ability to challenge technical suppliers and internal TUI stakeholders; ability to judge dependencies and technical fit of solutions.
- Proficiency with MS Office suite is a must-have, while JIRA Project, Confluence, Tableau, Miro, MS Loop will be considered a plus.
- Experience in Methodologies/Version Control: Agile Methodologies, Jira.
- Software Testing: Test Planning, Test Design, Test Execution, Defect Tracking.
- Strong technical prowess in all quality assurance areas including functional, contract, integration, automation, regression tests.
- Business fluency in English & a second language is a plus.

From a workplace to a place to belong. At TUI, we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

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