Customer Service Representative for Spotify

2 semanas atrás

Porto, Portugal Spotify Tempo inteiro

What you can expect
- Are you looking for your next career move working in the music area? Teleperformance is recruiting a Customer Service Representative for Spotify with French- Be part of an amazing team who builds the relationships that help grow our client’s business in existing markets and beyond.- Are you ready for the challenge?- We need those who have what it takes to live their ambitions and drive true impact in their work. Those willing to play their part in embracing a world of possibilities.Our client
- Spotify is a digital music streaming platform that gives its users access to millions of songs, podcasts and videos from artists all over the world.What you'll do
- Manage all queries, requests and feedback received via chat to ensure a timely resolution and an overall positive client experience;
- Identify sales opportunities that can either be passed onto our sales;
- Leverage internal systems to log issues and escalate technical queries to our internal support teams;
- Identify fraudulent activity and take action to mitigate risk;
- Assist with general billing queries and process refunds for eligible advertisers.

What you'll need
- Fluent level of written and verbal communication skills in French;
- Good level of written and verbal communication skills in English - B2 Level (mandatory);
- Good communication skills and ability to provide world class service to new and returning customers;
- Strong web-based navigation skills;
- Flexible and quick learner, able to adapt continuously;
- Experience with Salesforce case management is a plus.

**Benefits**:

- International career in a multicultural environment;
- Training and familiarization phase;
- Good reference for future career;
- Leadership opportunities;
- Challenging work as a Sales Representative for Spotify;
- Opportunity to grow in a multinational company;
- Accommodation in a Teleperformance apartment;
- Refund of initial flight expenses;
- Free annual flight to the homeland;
- Health Insurance since day one in the company;
- Free Portuguese language courses, surfing, soft trekking and much more.

Teleperformance Portugal
- Teleperformance Portugal is **one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute.** **TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine**
- With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.- Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.

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