Classical Arabic Customer Support Advisor
Há 3 dias
Workster partners with a leading hospitality payment service platform growing their multilingual Lisbon Team with Classical Arabic speakers.
**Your Role**
- The Customer Support Associate must provide a turnkey support role to all installed base customers, on the multiple platforms/services that the client hosts and serves
- Must be ready to engage on all types of Tier1 related enquires, by quickly and effectively gather the necessary information to put in motion the according issues root cause investigation, and either resolve the customer’s issue or redirect/escalate to the correct upper Tier levels within the organization.
- As the first point of contact for customers, the Customer Support Associate must provide all types of assistance, to those experiencing technical issues with the systems platforms that the client has accepted contractual responsibility for, including among others, remote troubleshoot/analyses, and proper systems operational assessments, striving to provide the highest level of technical customer service to the customer whilst demonstrating excellent levels of technical skill to resolve issues accurately and quickly.
- Analyse data to determine issues root causes of problems and resolve them from remote, using as required diagnostic testing and software equipment
- Maintain system capabilities by testing existing equipment and programs, providing remote troubleshooting solutions for systems issues that affect course delivery
- Carrying out screen-sharing to help customers get set up and operational
- Empowering customers by promoting Knowledge base and self service
**Your Qualifications**
- A very high level of Classical Arabic (spoken and written) (C1-C2) and B2 English
- A high level of English (C1)
- Excellent analytical and problem-solving skills, with the ability to multitask, with solid troubleshooting experience
- Able to work in an omnichannel environment
- Exceptional customer service and confident communication skills, customising your interaction to the individual customer personalities and contexts
- Strong work ethic and ability to work efficiently and effectively with mínimal supervision
- Ability to work in a fast-paced environment with excellent organizational skills
- Able to work to targets (SLA’s)
- Wide proven experience of remote support, collaborating with customers, partners, and
internal teams
- Preferred experience in network operations or on field operations
- Preferably familiar with some types of production environments and common industry brands & variants of hardware assembly and configuration
**The Offer**
- Excellent base salary
- Great office location in the centre of Lisbon
- Possibility of hybrid work after the onboarding & training
- Multicultural Team with great career progression opportunities
- Work with some of the world's leading Hotel Brands
- Lunch allowance + Private Health Insurance provided
- 3 shift patterns - most of the time you will work either 07h-16h or 13h-22h, 40h per week
- Night shift is rarely needed and there are employees that prefer it, but if needed it is 22h-07h
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
Pay: 18,000.00€ - 19,000.00€ per year
Application Question(s):
- Do you speak classical Arabic (from Middle East or Egypt)?
- Do you speak good English (B2-C1)?
- Do you have a valid work permit for Portugal?
Expected Start Date: 15/10/2025
-
Customer Support Advisor for Signify
Há 3 dias
Lisboa, Portugal Webhelp Tempo inteiro**Location** - Lisbon, Portugal**Language** - Arabic*** **Description**: **Why joining us** Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board a Customer Advisor to provide great customer support,...
-
Arabic Customer Advisor
Há 5 dias
Lisboa, Portugal Cross Border Talents Tempo inteiroAre you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious...
-
Arabic Customer Advisor
Há 3 dias
Lisboa, Portugal Cross Border Talents Tempo inteiroAre you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious...
-
Arabic-Speaking Customer Support
Há 5 dias
Lisboa, Portugal Workster Jobs Tempo inteiroAre you looking to launch your career in the vibrant city of Lisbon? We are seeking passionate, Arabic-speaking professionals to join our international Customer Support team within the fast-paced Fintech sector. This is a full-time, on-site position designed for individuals committed to delivering outstanding service and supporting users worldwide. If you...
-
Lisboa, Lisboa, Portugal Cbtalents Tempo inteiroMarketing Customer Support Specialist – Arabic Speaking Location: Lisbon, Portugal – On-site Working Schedule: Phase 1 (Initial Period):Monday to Sunday 12-hour coverage window: 07:00 – 19:00 Shift options:07:00 – 16:00 10:00 – 19:00 Days Off: 2 rotational days Phase 2 (At a later date – TBC by client):24/7 rotational shifts, Monday to Sunday...
-
Customer Support for Online Video Streaming Platform
2 semanas atrás
Lisboa, Portugal Cognizant Tempo inteiroEmbrace the future! Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...
-
Marketing Customer Support Specialist – Arabic Speaking
1 semana atrás
Lisboa, Lisboa, Portugal PerceptaLyn Tempo inteiroLocation:Lisbon, Portugal –On-siteWorking Schedule:Phase 1 (Initial Period):Monday to Sunday12-hour coverage window: 07:00 – 19:00Shift options:07:00 – 16:0010:00 – 19:00Days Off: 2 rotational daysPhase 2 (At a later date – TBC by client):24/7 rotational shifts, Monday to SundayDays Off: 2 rotational daysRole Overview:As aMarketing Customer Support...
-
Customer Support Arabic
Há 5 dias
Lisboa, Portugal TopTalent Recruitment Agency Tempo inteiroPosition: Customer Support Arabic Location: Lisbon, Portugal Employment type:Full-time (6 month contract) Remuneration:Base salary DUTIES AND RESPONSIBILITIES: Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience. Manage and resolve end-to-end product troubleshooting and customer...
-
Lisboa, Portugal Cross Border Talents Tempo inteiroArabic Speaking Marketing Customer Support Specialist About the job Arabic Speaking Marketing Customer Support Specialist Arabic (Egypt, Jordan and UAE)Speaking (Social Media & B2B Support) Location: Lisbon, Portugal (On-site) Contract Type: 6-month contract Start: ASAP Work Model: Onsite only About the Role We are looking for a Arabic-speaking Customer...
-
ARABIC Marketing Customer Support
Há 5 dias
Lisboa, Portugal Cross Border Talents Tempo inteiroARABIC (EG / JO / UAE) + ENGLISH Marketing Customer Support – Digital Advertising Lisbon | On-siteStart dates: 15 Jan & 29 Jan 2026Shifts (initial):Mon–Sun | 07:00–19:00(07:00–16:00 / 10:00–19:00)Later: 24/7 rotational shifts Salary: €985 gross (x14)Meal allowance: €80 (x11)NO relocation Requirements (MANDATORY):Experience in paid campaign...
