Guest Experience Manager

We are seeking a hands-on, dynamic individual to join our team as an **Experience Curator**. This role is key to delivering an exceptional community experience, and it requires someone comfortable with a fast-paced, entrepreneurial environment. Your main responsibility will be to ensure a high NPS by facilitating meaningful connections and creating impactful experiences for our families, from day one. You will be part of a high-energy, community-driven team where flexibility, problem-solving, and adaptability are crucial. You will collaborate with the team to enhance the overall experience by: - Resolving community requests promptly via the ticketing tool - Ensuring everything is ready for families’ arrival, and taking a hands-on approach during turnover weeks - Ensuring families have an outstanding experience at every touchpoint of their journey - Developing and maintaining relationships with families, understanding their needs, and engaging them in meaningful ways - Gathering feedback and identifying opportunities for improvement through direct interaction with families - Assisting new families in integrating into the community - Communicating upcoming activities to maximize participation - Managing content for the internal UGC channel to build the brand on social media - Ensuring seamless information flow across the team - Coordinating with the onboarding team to ensure smooth handovers during family arrivals - Participating in pre-arrival webinars and orientation sessions - Booking services upon families’ requests **You Will Be Responsible For**: - Planning and executing community-building events and workshops, including give-back programs - Establishing and managing an events calendar for each cohort, covering Events, Activities, and Experiences - Building win-win partnerships with local vendors, exploring opportunities to earn referral commissions and discounts for our families - Developing and managing the services offering with partners, ensuring smooth organization and implementation - Creating and managing budgets for events and services, ensuring cost efficiency and optimal resource allocation - Monitoring event and service success, with key metrics such as event capacity or revenue, and NPS - What’s in It For You: Fast-growing company with strong financials A mission-driven company and team Global scope with expanding responsibilities Potential for growth with the company as it scales Be part of creating a new lifestyle concept in the experience economy Lunch included during working hours. Discounts to participate in Boundless Life cohorts at all locations - Department: Guest Relations Customer Service About you **About You**: - **Local presence**: Must live in or close to Sintra and commute daily. - Minimum **2 years experience** in Guest Relations, Customer Experience, Hospitality, or Community Building roles. - **Fluent in English and Portuguese**. - Minimum **1 year of experience** in organizing or facilitating community-building activities or events - Financial expertise to create and manage event budgets - Excellent interpersonal, communication, and decision-making skills - Strong organizational skills to manage high volumes of customer requests and operational tasks - Experience managing third-party vendors - Enjoy working in a fast-paced, startup environment - Enthusiastic with a can-do attitude, eager to engage with families and community members - Strong interpersonal, communication, and emotional intelligence skills. - Experienced in **event hosting** and **community-building activities**. - Excited to **build systems, not just operate them** — enjoy messy, early-stage environments. - Strong problem-solving ability and calmness under pressure — **you will face unexpected challenges.**: - Enthusiastic, proactive, and a **"can-do" attitude** — ready to jump in wherever needed. **Important Mindset for Success in Sintra** - You are joining during a **rebuilding and fixing** phase — not a polished or fully structured operation. - You will need to **create**, **stabilize**, and **improvise**. - Boundless Life’s heart is **community-building** — not only operations. - Hosting events, leading experiences, and **connecting families daily** are the center of your role — not side tasks. - If you love dynamic environments, creating joy for families, and building something meaningful **with your own hands**, you’ll thrive here **What's next?** - First call with our Recruitment team (30 min). - Interview with the local General Manager (60min) - Interview with our Global Lead of Experiences (60 min) - Final check-in with our Head of Operations (60 min) The process might change slightly as we go along, we will keep you posted at all times. Want to know more about working at Boundless Life? Check out our story - Languages required: English and Portuguese. The company At Boundless Life we enable parents who work remote, to enjoy a digital nomad lifestyle with their family. Our teams a