Customer Support French-speaking
2 semanas atrás
**Who will you be working for?**:
Our partner is an **online media** company providing call center and marketing services in Europe. Selling B2C and B2B, our partner is helping external clients improve their **customer retention**
**Their core mission**: continue to support their clients
**What is this job about?**:
As **Customer Support** for **French**-speaking clients, your goal is to ensure a top quality **customer experience** by identifying and solving problemsfast
On a daily basis, you will be the **first point of contact** for customers and therefore fully responsible for delivering a great **customer experience and journey**.
**Your Challenges**:
- **Solve problems**, claims and complaints promptly
- Support clients in understanding the product & process
- Proactively gather customer feedback to develop and improve
- **Upsell proposals** and negotiate terms
- Build trust with the clients by providing solutions and updates
**Who is this job made for?**:
- For young graduates dreaming about living and working in Lisbon
- For people who were working in **Customer Service** but would like to try something new.
- For anyone who loves to work on the phone and cares about customer experience.
**What do you need to apply?**:
- Language skills**:bilingual** (C2) in **French** and an intermediate (B1+) in **English**
- Comfortable with **sales**
- Comfortable communicating with customers and **talking on the phone**
- Proficient with computer office tools
**Working Mindset**:
- Multitasker
- You are **organized** and rigorous
- Dynamic problem solver
- Great listener and communicator
- Empathetic & positive attitude
- **Team player**
- Extra points_
- Having a first experience in the following is highly valued by our partner and can be a great plus:
- Experience working in **Customer Service**, a **Telemarketing** or in a **Call-Center**
- You speak **Portuguese** fluently
**Important**: For this position, you need to relocate to **Lisbon**, Portugal. You need to be in possession of an **EU VISA** for this position.
**What you get in return**:
- The opportunity to join an international, multilingual team
- Great **performance bonus** scheme
- Insightful training opportunities
- Are you ready to push your skills in communication & customer service? It's time to apply Or tell a friend about this position :)._
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