Business Analyst for Continuos Improvement

**Job Description**:
**About Hiscox**

**Who are we?**

Hiscox is an international specialist insurer and reinsurer. We provide market leading products and excellent service to individuals and businesses with unusual and often complicated insurance needs. A FTSE 250 company, we can trace our roots to the Lloyd’s market in 1901. We employ over 2300 highly professional staff, have offices in 13 countries and customers all over the world.

Over the last 5 years Hiscox has increased its gross written premium with 53.4% up to £2.4. and delivered an average return on equity of 18.5%.

We cover reinsurance and insurance risks that range from marine, terrorism, aerospace, technology, media and professional indemnity through to high value personal insurance, such as homes and contents, fine art, luxury motor, and kidnap and ransom, and are market leaders in many of our chosen areas.

We are not a mass producer of insurance policies but focus on key areas of expertise and strength and we do business according to our core values of courage, quality, integrity, excellence and respect.

**The Role**

The Process Analyst role is a role in the European Change Team who is responsible for supporting the implementation, maintenance and monitoring of the Process Management Framework, supporting Countries and Functions across Europe in adopting and following the standard and their constant monitoring and update. Additionally, this role is responsible for assuring the quality of the individual deliverables across European Countries, Functions and overall projects and programmes making sure that the documentation is up to standard and updated. Finally, it is the Process Analyst responsibility to ensure consistency across the processes, support continuous improvement efforts connect the dots across multiple geographies and different local functions and be able to advise on the end to end implications of each process.

The main focus of this role are listed as follow:

- support the process of moving to the standard in European processes, actively mapping those processes when required
- ensure processes’ consistency
- advise on best practices and ensure end to end is considered
- be able to articulate business requirements when need as consequence of a new or updated business process
- participate in the Processes Design Authority

Considering our transformation journey to improve the processes and architectural landscape in Europe, there is the opportunity to shape the path and support embedding the new standards. There is also the need for you to contribute and work with the overall European Change Team and local and function teams in delivering their strategic and continuous improvement ambitions. To ensure the success of that, this role requires a solid knowledge of process mapping, continuous improvement, as well as good communication and stakeholder management skills.

**What does a Process Analyst do?**

Main activities for this role should be:

- Runs/Supports process mapping activities following the Process Management Framework and supports the Operations and Process Manager at the Design Authority acting as advisor on changes requested to processes
- Assures the analysis and arguments relevant to decision making are prepared (or prepare them if needed) and accurate
- Is able to challenge, structure and build processes, business cases and forecasts to confirm or deny changes’ operational and financial viability and validate that they fit the usage strategy for the tool
- Owns process updates, customer journey definition, supports projects across the European business and extracts actionable improvements from those exercises
- Supports the processes’ update plans
- LI-POST

Person Specification:
**Technical must-haves**
- Master’s degree, ideally in Management / Economics / Engineering (or similar)
- Solid background in operational consulting and/or process management, ideally in insurance business (min. of 4 years)
- Ability to understand business needs and translate them to functional and non-functional requirements as well as process maps
- Experience in process design and continuous improvement techniques
- Fluent in English, verbally and written

**Personality trades**
- Strong stakeholder engagement with the ability to understand, challenge and agree business needs and requirements
- Ability to exert influence across a range of geographically distributed stakeholders
- Strong communication skills with the ability to convey a message and get consensus
- Ability to work well under pressure and achieve results within the scheduled time-frame
- Ability to work in a fast-moving environment with rapidly evolving targets; multitasking effectively, (re)prioritize and switch focus with efficiency
- Strong analytical and communication skills
- Ability to identify and solve blockers with mínimal guidance, know how to build cross-organizational partnership

**Nice to haves (but not mandatory)**
- Lean Black Belt Cert