Fertility Clinic Receptionist

Há 6 dias

Lisboa, Portugal Ovom Care GmbH Tempo inteiro

**What we do**:
Ovom Care is a modern fertility clinic focused on delivering personalised, high-quality reproductive care supported by technology, empathy, and efficiency. We are building a team of passionate professionals committed to creating a warm and seamless patient experience from first contact to treatment completion.

**Your role**:
We are looking for a professional and proactive Clinic Receptionist to be the first point of contact for patients and visitors at our serene clinic in Cascais, Portugal.

In this front-of-house role, you will coordinate daily clinic operations, support the clinical and administrative teams, and ensure a welcoming and organised environment. You will play a vital role in facilitating communication, scheduling, and documentation across the clinic.

**Key Responsibilities**:
**Patient Interaction & Front Desk Operations**:

- Greet and welcome patients and visitors with professionalism and empathy.
- Manage check-in and check-out procedures efficiently.
- Ensure that patients are informed, supported, and guided throughout their visit.

**Appointment Coordination & Scheduling**:

- Book, confirm, and manage appointments in the clinic's scheduling system.
- Liaise with clinicians and nurses to ensure optimal scheduling of treatments and consultations.
- Coordinate daily workflows to prevent delays and ensure efficient patient flow.

**Documentation & Administrative Support**:

- Ensure all patient consent forms and documentation are properly completed and signed.
- Maintain accurate digital records and support EMR data entry.
- Prepare documents and communication for patient appointments as needed.

**Team & Workflow Coordination**:

- Act as a key point of communication between reception, clinical, and administrative teams.
- Assist clinical staff in preparing for patient appointments.
- Communicate updates, delays, or issues clearly and promptly to the team.

**Inventory & Office Support**:

- Monitor and manage office and clinical supplies, placing orders when necessary.
- Maintain cleanliness and organisation of the reception and patient waiting areas.
- Support occasional stock management tasks in collaboration with the operations team.

**Your profile**:

- Previous experience in a healthcare or hospitality reception role preferred.
- Strong communication and interpersonal skills.
- Excellent organisational and multitasking abilities.
- Professional appearance and a warm, patient-friendly attitude.
- Fluency in Portuguese and proficiency in English is required.

**What we offer**:

- Be part of a compassionate and growing clinic in a meaningful field.
- Work with a supportive, multidisciplinary team in a patient-first environment.
- Contribute to a calm, caring, and tech-forward workplace culture.
- Grow your administrative and healthcare experience in a highly respected clinic.

**About us**:

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