Technical Support Manager

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The **Technical Support Manager** is responsible for leading all Improvement Engineers. This role includes a significant team management component as well as a strong project management focus and technical knowledge. It is crucial to achieve the maximum potential of machines, making this position highly relevant. Additionally, training a multidisciplinary team in the equipment and processes involved is essential, as is maintaining an updated record of all changes made during project execution.

The Technical Support Manager will provide guidance to electrical, mechanical, and automation engineers & technicians throughout all stages of project development. This position is highly visible and requires a leadership style with regular presence in the areas of responsibility. He/She will assess the feasibility and priority of projects and establish appropriate indicators to measure the success of each initiative. His/Her goal is to identify the best approach to maximize benefits while minimizing resource and financial investment.

The Technical Support Manager must keep the KPIs updated, maintain detailed cost tracking, and conduct regular status updates on the progress of the projects.

Collaboration is key; the Technical Support Manager will work with a multidisciplinary team, including Quality, Operations, IT & OT, Ramp-Up, and Toolshop, to analyze the feasibility, cost, complexity, impact, and other variables of proposed projects. He/She will analyze technical data related to machines, such as scrap rates, speed, time between failures, and availability, to make informed decisions and provide effective troubleshooting solutions to the improvement team.

**Your challenge will be**:

- Continuously explore possible machine improvements to increase performance, reduce scrap, and downtime of the machines
- People leadership
- Document all improvement opportunities and communicate this information to management
- Define and scope all improvement projects with the Improvement Engineers, including stakeholders and deliverables
- Define and track the KPIs of all improvement projects
- Provide regular project updates to all stakeholders to inform about strategy, adjustments, and progress
- Guide initiatives to get projects back on track when needed
- Predict required resources to reach objectives and manage resources effectively
- Review project budgets based on scope and resource requirements, and provide fixed cost and CAPEX plans
- Guide engineers during risk analysis, ensuring mitigation actions are defined and monitored
- Ensure projects are delivered on time, within scope, and within budget
- Manage detailed project schedules and work plans
- Coordinate internal resources and third-party vendors for seamless project execution
- Work with a multidisciplinary team to reduce process and business variations
- Bachelor’s degree in Industrial, Mechanical, Electrical Engineering, or relevant area
- 5-6 years of experience in Improvement Processes (machines)
- 2-3 years of experience in Project Management
- Familiarity with project management tools, methodologies, and best practices
- Native Portuguese language skills
- Good communication skills in English (B2 level)
- Strong analytical and problem-solving skills
- Strong teamwork and communication abilities
- Ability to interpret technical drawings (electrical, mechanical)
- Knowledge of AutoCAD, Inventor, or SolidWorks
- Six Sigma certification is a plus
- Professionalism and leadership by example
- Flexibility and stress management skills
- Ability to convey a positive and professional image

**If you have questions about this job opportunity, do not hesitate to contact __________**

If you are curious and want to know more about our company, visit our website.
- Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the world's leading medical device companies. We are constantly growing and exploring new ways to innovate._

Coloplast Group - Holtedam 1 - Humlebaek - DK 3050 - Denmark

J-18808-Ljbffr