Customer Care Manager

Há 2 dias


Aveiro, Portugal Armazéns Reis - Materiais de Construção SA Tempo inteiro

**Requisitos**:

- Experiência comprovada em gestão de equipas de Customer Care
- Domínio de CRM e ferramentas de atendimento multicanal
- Excelentes competências de comunicação, empatia e gestão de conflitos
- Capacidade de liderança, organização e análise de dados
- Forte orientação para o cliente e melhoria contínua

**Funções a desempenhar**:

- Gestão da equipa de Customer Care (Call Center, Apoio Online e Serviço Pós Venda), garantir a qualidade do serviço e maximizar a fidelização dos clientes.
- Gestão da Experiência e Satisfação do Cliente
- Gestão dos Processos e Sistemas
- Gestão de Reclamações e Casos Críticos
- Reporting e Indicadores

**Condições**:

- Salário Compatível mediante a experiência comprovada
- Integração em equipa sólida.



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