Client Delivery Manager

**We help the world run better** **What you'll do**: **Summary**: You will be the main point of contact for SAP's private cloud customers - this includes our offerings RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). On a regular basis, you will align with your customers, plan and steer the engagement together with your customer. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving environment. **The Role**: Your main goals will be customer satisfaction and commercial success while driving the end-to-end customer engagement through onboarding, run and renewal phases. You will have three main areas of responsibility: - ** Engagement Management**:Plan & review of services in accordance with the customer’s requirements, manage Stakeholders - ** Delivery Management**:Day-to-day operations, support of projects, de-escalate critical engagements - ** Account Management**: Commercial account management and increase of customer satisfaction Accompanying our customers on their cloud journey is a challenging and exciting opportunity for personal and professional growth and experience as you engage with our customers of various sizes, backgrounds, and industries to manage their mission critical SAP landscapes. **What you bring**: - Bachelor’s degree or equivalent in a business or technology related field (e. g. Computer Science, Business Administration, etc.) - Excellent presentation and communication skills in German and English, ability to switch communication styles for technical and non-technical audience with confidence, including management level at customers - Pro-active, problem solving, "can-do" attitude and “customer first” mindset. - Strong engagement management, relationship building and de-escalation skills - Good understanding of SAP's cloud business, especially private cloud offerings - Accustomed to work in international environments - 2+ years of experience in a customer-facing role in the cloud or IT consulting business **Meet your team**: This is your opportunity to become part of an amazing international team, lead by a co-leadership team, in a fast-growing organization which provides you a lot of room for personal development. ECS is a truly global organization, the CDM teams are working in a hybrid remote/ onsite environment so that you find the setup that fits your needs. **We build breakthroughs together** **We win with inclusion** SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. **EOE AA M/F/Vet/Disability**: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Requisition ID: 351677 | Work Area: Information Technology | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.