Owner Experience Agent

About UsGuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we’re growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.About the role:We are looking for an Owner Experience Agent to join our team and provide exceptional support to our hosts. In this role, you will be responsible for providing professional and timely support via email and phone. Responsibilities: Provide professional and timely owner support via email and phone.Respond to level 1 owner inquiries and troubleshoot issues as neededServe as the first point of contact for owners regarding active booking issues and requests.Take ownership of issues and give your best to solve them, or otherwise escalate to the appropriate department.Ensure quality and professional service at all times, maintaining a high level of owner satisfaction.Maintain a full understanding of GuestReady owner processes and tools, staying up to date on changes and updates to our systems.Be proactive in finding creative solutions to owner requests, using your knowledge of our services and resources to provide exceptional service and exceed owner expectations. Qualifications: Excellent communication skills in written and verbal English and Portuguese.Ability to multitask.Prior experience in customer service, hospitality, or related fields.Strong problem-solving skills and ability to think on your feet.Comfortable with technology.Ability to work flexible hours, including evenings, weekends, and holidays.Ability to work in a fast-paced environment and maintain a positive attitude under pressure. If you are passionate about providing exceptional customer service and have a desire to work in a dynamic and challenging environment, we encourage you to apply for this exciting opportunity.We encourage you to apply even if you are missing a skill or two Don’t undervalue yourself and miss out on an incredible opportunity even though you are a 70% fit- a lot of things can be learned through experience, and skills can be transferable. Let’s work together to fill the gapsDiversity and InclusionGuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We are proud to say we have a diverse team spread globally and value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.