Quality Analyst German Speaker

1 semana atrás

Lisbon, Portugal Nordicrecruiters Tempo inteiro

Are you driven by quality, precision, and continuous improvement? Do you enjoy analysing performance data, identifying patterns, and helping teams deliver outstanding customer experiences? This is a fantastic opportunity to grow your career in one of Europes most vibrant and sunny capitals: Lisbon. About the Role As a Quality Analyst, you will play a key role in evaluating service performance and ensuring that customer interactions meet the highest standards. You will monitor, assess, and provide feedback to frontline teams, helping to shape service excellence and contribute to ongoing process optimisation. Key Responsibilities Conduct quality evaluations of customer interactions in German across multiple channels. Identify areas of improvement and provide constructive feedback to agents and team leaders. Analyse performance trends, detect recurring issues, and propose actionable solutions. Collaborate with training and operations teams to drive improvements in service delivery. Participate in the development and refinement of internal quality guidelines. Prepare performance reports to support data-driven decision making. Requirements Native or fluent German, plus strong communication skills in English. Experience in quality monitoring, auditing, customer care, or contact centre operations is a strong advantage. Excellent analytical mindset and attention to detail. Ability to provide feedback sensitively and professionally. Organised, proactive, and comfortable working both independently and as part of a multicultural team. Passion for service excellence and continuous improvement. Whats Offered Competitive salary, benefits, and bonus plan. Permanent contract with stable working hours. Training and ongoing professional development support. Real opportunities for career growth within quality, operations, training, or leadership. Relocation package for candidates moving to Portugal. Why Lisbon? Lisbon offers an unmatched blend of professional opportunity and lifestyle. With its warm weather, cosmopolitan culture, picturesque coastline, and thriving international community, the city has become one of Europes most desirable destinations. Whether enjoying its beaches, historic neighbourhoods, culinary scene, or relaxed way of life, Lisbon provides an inspiring backdrop to your next career step. If you are passionate about quality and ready for an exciting new chapter in a sunny and dynamic city, this Quality Analyst role in Lisbon could be the ideal fit for you.

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