Manager, IT Delivery
Há 6 dias
Scenic Luxury Cruises and Tours is seeking an experienced Manager IT Delivery to lead our IT service management function, with a strong focus on owning and evolving our ServiceNow platform. Based in Porto and reporting to the Director, IT Delivery, this role is pivotal in ensuring high-quality, efficient, and customer-focused IT services across our global operations.[ About Scenic Global leader in luxury cruises and touring, renowned for innovation and exceptional guest experiences. Committed to quality, sustainability, and premium service across land and sea journeys. The Opportunity Lead IT service delivery, embedding ITIL-aligned practices that support business objectives and a customer-focused culture. Act as the primary steward of the ServiceNow platform, ensuring it underpins efficient, scalable and secure IT operations. Key Responsibilities Provide strategic leadership for IT service management, driving consistency, best practice and continuous improvement. Own ServiceNow administration, enhancement and optimisation, including roadmap, configuration, integrations and new capabilities. Manage day-to-day IT support and service desk operations, ensuring SLAs, customer satisfaction and effective incident and request management. Develop and maintain service documentation, workflows and escalation paths within ServiceNow. Produce and present reports and dashboards on IT service performance and ServiceNow utilisation, using insights to drive improvement. Coordinate vendors and service providers, particularly for ServiceNow and broader IT support solutions. Lead, mentor and develop IT support and ServiceNow administration staff, fostering collaboration and knowledge sharing. ServiceNow – Key Requirement Lead end-to-end ownership of ServiceNow, including platform governance, configuration, module rollout and optimisation. Partner with stakeholders to translate service management needs into effective ServiceNow solutions and workflows. Ensure platform performance, security, scalability and alignment with ITIL processes such as incident, request, change and problem management. About You Tertiary qualifications in IT, Computer Science or related field. Minimum 5 years’ experience in IT service delivery or support management, including hands-on ServiceNow platform experience. Strong grounding in ITIL practices; certification is highly regarded. Proven leadership of distributed support teams and vendor relationships. Skilled in IT service management, reporting and analytics, with a proactive, customer-focused and collaborative working style. If you are passionate about leveraging ServiceNow to elevate IT service delivery in a dynamic, global environment, we would love to hear from you. Powered by JazzHR
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Manager, IT Delivery
Há 6 dias
Porto, Portugal Scenic Tours Europe AG Tempo inteiroScenic Luxury Cruises and Tours is seeking an experienced **Manager** IT Delivery to lead our IT service management function, with a strong focus on owning and evolving our ServiceNow platform. Based in Porto and reporting to the Director, IT Delivery, this role is pivotal in ensuring high-quality, efficient, and customer-focused IT services across our...
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Manager, IT Delivery
Há 4 dias
Porto, Portugal Scenic Tours Europe AG Tempo inteiroScenic Luxury Cruises and Tours is seeking an experienced Manager IT Delivery to lead our IT service management function, with a strong focus on owning and evolving our ServiceNow platform. Based in Porto and reporting to the Director, IT Delivery, this role is pivotal in ensuring high-quality, efficient, and customer-focused IT services across our global...
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Manager, It Delivery
Há 2 dias
Porto, Portugal Scenic Tours Europe Ag Tempo inteiroScenic Luxury Cruises and Tours is seeking an experienced Manager IT Delivery to lead our IT service management function, with a strong focus on owning and evolving our ServiceNow platform. Based in Porto and reporting to the Director, IT Delivery, this role is pivotal in ensuring high-quality, efficient, and customer-focused IT services across our global...
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Manager, IT Delivery
Há 4 dias
Porto, Porto, Portugal Scenic Tours Europe AG Tempo inteiroScenic Luxury Cruises and Tours is seeking an experienced Manager IT Delivery to lead our IT service management function, with a strong focus on owning and evolving our ServiceNow platform. Based in Porto and reporting to the Director, IT Delivery, this role is pivotal in ensuring high-quality, efficient, and customer-focused IT services across our global...
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Manager, It Delivery
Há 3 dias
Porto, Porto, Portugal Scenic Tours Europe Ag Tempo inteiroScenic Luxury Cruises and Tours is seeking an experienced Manager IT Delivery to lead our IT service management function, with a strong focus on owning and evolving our ServiceNow platform. Based in Porto and reporting to the Director, IT Delivery, this role is pivotal in ensuring high-quality, efficient, and customer-focused IT services across our global...
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It Service Delivery Manager — Lead Client Success
1 semana atrás
Porto, Portugal Decskill Tempo inteiroEn tant que Service Delivery Manager, vous assurerez la qualité des services IT, en coordonnant les équipes techniques. Rémunération entre 33K€ et 42K€ brut annuel.
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Senior IT Project Manager — Fully Remote
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Porto, Portugal KCS iT Tempo inteiroA leading IT consulting firm in Portugal is looking for a Senior Project Manager to lead IT projects. The ideal candidate will have over 8 years of experience in project management and a university degree in Information Technology. You will work in a full remote capacity, collaborating with teams across Lisbon and Porto. The company values diversity and...
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Porto, Portugal Emergn Tempo inteiroNa Next Engineering, não esperamos pelo futuro. Construímo-lo.Acreditamos que é através do conhecimento que surge a inovação e que cada projeto é uma oportunidade de desafiar limites.Acreditamos também que o próximo passo é teu.Be our NEXT Delivery Manager!- +3 anos de experiência como Delivery Manager, proativo e dinâmico; - Inglês minímo B2...
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Porto, Portugal singlebuoy Tempo inteiroPurpose The IT Solutions Delivery Specialist will be responsible for implementing solutions that have been designed and reviewed by IT Solutions Architects, aligned with the IT project portfolio. You will use modern way of implementing solutions in cloud environments. Responsibilities Understand and follow the Solution Architecture Framework. Collaborate...
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Delivery Manager
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Porto, Portugal Emergn Tempo inteiroSenior Delivery Manager to lead service/product delivery for key clients, requiring Agile experience and excellent communication skills.
