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SAP Operations Manager
48 minutos atrás
Why Choose TD SYNNEX | Digital Organization:As a Fortune 500 global corporation, operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently.Role OverviewThe SAP Operations Manager leads day-to-day SAP operational support at TD SYNNEX. This role manages a team of internal staff plus external providers, focusing on operational stability, troubleshooting, and service delivery.It is a leadership role with strong people, vendor, and process management responsibilities.Key ResponsibilitiesPeople & Vendor LeadershipLead and support a team of SAP operations specialists and external contractorsManage capacity, performance, and daily priorities across multiple operational streamsAct as escalation point for operational issues and service disruptionsManage service providers and ensure delivery against SLAsSAP Operations (Day-to-Day Support)Oversee daily SAP operational support across DEV, QAS, and PRD environmentsEnsure system stability, availability, and smooth business operationsCoordinate incident resolution and recurring issue preventionMonitor KPIs and service qualityBatch Scheduling & Transport ControlOversee batch job scheduling using Redwood (or similar tools)Coordinate and control SAP transport releases across environmentsEnsure structured change execution in collaboration with development teamsData Archiving & Process ImprovementCoordinate SAP data archiving activities with external providersEnsure compliance with data retention and operational standardsDrive operational improvements, automation, and simplificationStakeholder & Strategy AlignmentWork closely with IT Operations leadership and cross-functional teamsCommunicate operational risks, priorities, and improvements clearlyContribute to planning, cost control, and operational roadmap discussionsExperience & ProfileRequiredStrong people management experience in IT operationsProven background in operational support, troubleshooting, and service deliveryVendor management and stakeholder communication skillsAbility to operate autonomously and make pragmatic decisionsFluent EnglishNice to HaveExposure to SAP environments (ECC / S4) in an operational contextExperience with workload automation tools (Redwood, Control-M, etc.)Familiarity with ITIL processesExperience coordinating transports or archiving activitiesWhat We Offer:We provide competitive compensation with annual salary reviews.We value continuous learning and provide a clear progression plan.Hybrid work (2-3 days at the office per week)We provide comprehensive benefits including, Life insurance, paid leave, retirement plans, and more.Certified Workplace Excellence: Work in a certified Great Place to Work.#LI-LT1Key SkillsAt TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.What’s In It For You?Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for
