Customer Support Agent

2 semanas atrás

Lisbon, Portugal Dila Recruitment Tempo inteiro

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.Position: German Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Communicate with customers using various channels (telephone, email and chat) Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow Identify the issue the client is facing, troubleshoot and provide the solution Identify when the issue should be re-assigned to another department or more senior representative Collaborate with other specialists to solve or properly close help tickets   Document each action taken and categorize cases and possible bugs, so that our engineering team can address them Maintain and update all job-related administrative forms Support customers who own a premium membership of a streaming platform. REQUIREMENTS: Native/fluent in German, both oral and written. Fluent in English (at least B2 level) Possess excellent writing and verbal communication skills to simplify technical language for non-technical users   Resourceful and stress resilient personality that can adapt and remain calm in all situations Ability to meet tight deadlines with minimum supervision and in timely manner Ability to work independently, while being team player at the same time OFFER: Excellent remuneration package based on experience, skills and performance Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Meal allowance Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM - 11 PM Transportation allowance Private health insurance Yearly performance bonus Relocation allowance and assistance in finding accommodation

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