Norwegian Speaking Quality Analyst

Há 4 dias

Lisbon, Portugal The lemon Consulting Tempo inteiro

Position: Quality Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Monitor all interactions and ensures accuracy of the outputCoordinate and facilitates call calibration/training sessions for vendor QA partnersTrain and certify new IQA/VQAsPublish quality trends, feedback and improvement / enhancement reportsDeal tactfully and courteously with clientsProduce Quality reports and dashboards such as TNI, Pareto etc.Drive process improvement and ensure process complianceContribute to the development of the short and long term goals of the processEnsure quality/RCA alignment, and CSAT targets are met at all times (Vendor QA results)Drive first call resolution and quality initiatives in the program. REQUIREMENTS: Native/fluent in Norwegian (C1), with strong written and oral skills, as well as proficiency in English (at least B2)Minimum of 2 years in QA backgroundAt least 6 months relevant experience is required in a customer service in an inbound and outbound programsTraining background/skill will be an added advantageExcellent oral, written and interpersonal communication skillsExceptional listening and strong analytical skillsEffective problem solverIntermediate level of knowledge in Google suiteAbility to work in a multicultural environment, and as part of cross-functional teams/client facingAbility to work accurately and with an eye for detail. OFFER: Lunch vouchers 7,63 EUR per day100 EUR transportation allowance or company shuttleHealth insuranceOffice near OeirasDynamic and creative team with a positive and friendly atmosphereGuidance and tools to reach career potential.

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