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Dutch/English Social Media Customer Support Specialist
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Social Media Customer Support Specialist Job Summary We are seeking Social Media Customer Support Specialists speaking Dutch and English to join our team in Porto, Portugal. This position is On-Site. The attractive salary package includes a 1100€ Base Salary paid over 14 months and full benefits (Private Health Insurance, Paid Training, Career Development Opportunities). Language Requirements: Dutch: B2/C1 level or Native.English: C1 level or B2. Working Schedule: An 8-hour rotating schedule, 5 days per week, with 2 consecutive days off. Possible Shifts: Possibility of working beyond regular operating hours (e.g., Monday-Saturday 08:00 - 19:00, Sunday 10:00 - 19:00). Job Details and Responsibilities You will be the essential interface between customers and the brand, managing inquiries across various social media channels and ensuring a positive experience. Social Media Interaction: Respond promptly and professionally to customer questions, complaints, and comments via social media platforms.Problem Solving: Provide accurate and efficient solutions to customer issues, demonstrating empathy and professionalism.Financial Knowledge (Preferred): As the role involves interacting with customer personal data (FPI), candidates are sought who are familiar with financial personal information and demonstrate a strong awareness of data security and confidentiality.Dynamic Environment: You must be able to handle a high-volume customer support environment (VPCS). Your Benefits Salary Package: 1100€ Base Salary paid over 14 months.Relocation Assistance (for international candidates): Flight ticket reimbursement, airport pickup upon arrival, accommodation support or free consulting, assistance with local documentation (AFM, AMKA, bank account).Insurance: Private health insurance from day one.Development: Paid training and continuous coaching, career development and internal mobility opportunities.Environment: A multicultural work environment with international exposure.Perks: Discounts on gyms, restaurants, shops, and services; Wellness activities and engagement events.