Native German: Customer Service Agent

2 semanas atrás

Lisbon, Portugal BrickBrands Tempo inteiro

Job DescriptionSummary of the RoleAs a Customer Service Agent, you will be the first point of contact for users in App Stores, responding to customer queries and providing support about the client’s products. You will help maintain a positive brand presence by moderating and responding to reviews, inquiries, and other user-generated content. In addition, you’ll promote a safe and positive environment on the client’s platforms and apps, following guidelines to ensure consistency and quality of service for the German market.Here’s What You Will Do:Actively monitor and engage with customer reviews and queries in App Stores, providing clear and helpful responses about the client’s products.Respond to potential customers via chat, email, direct messages, and app store review sections.Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo.Moderate reviews and comments on the client’s apps and platforms, ensuring content adheres to brand guidelines and policies.Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner.Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines.Maintain regular communication with your manager to address questions, resolve issues, and provide updates.Addresses public and private customer care issues across socialQualificationsHere’s What You Will Need:A High School Diploma or equivalentA personal PC/laptop with a working webcamMUST have a C1 or C2 certification in German, B2 certification will also be consideredMUST be able to understand different nuances, sarcasm, etc. in GermanFluent in English both written and oralGeneral knowledge and interest in various social media platforms  A good working home environment with a stable internet connectionCustomer Service skills with the experience of working in a non-voice accountExperience as a content moderator / engaging in all social media platforms is a plusThe ability to work an 8-hour shiftAdditional InformationThe Perks BrickBrands Offers:100% Remote positionContinuous learning experience & career growth opportunitiesOffers competitive compensation based on location market ratesA great opportunity to work with some of the world’s coolest and most innovative brandsA welcoming environment where even your feedback and suggestions are all being taken into considerationEnjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds Interested to work in social media while working remotely from home with a global team? Send your CV in ENGLISH.

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