German Speaking Customer Service For Magical Streaming Service

Há 7 dias

Lisbon, Portugal Mercier Consultancy MD Tempo inteiro

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives for a Magical Streaming Service, with a unique opportunity to work in beautiful Greece This position is perfect for individuals who are passionate about entertainment and customer service, and who want to help others enjoy their favorite shows and movies. As a member of our dynamic team, you will provide exceptional support to customers in German while creating a little magic in their streaming experience.Key Responsibilities Handle customer inquiries related to streaming service content, subscriptions, and technical issues via phone, email, and chat in German. Provide detailed information about available content, features, and subscription options. Assist customers with account management, billing questions, and troubleshooting service issues. Resolve customer complaints swiftly while ensuring a positive experience. Document all interactions accurately in the CRM system for tracking and quality assurance. Work collaboratively with other teams to ensure smooth service delivery and enhance user satisfaction. Stay up-to-date with new content releases and platform features to effectively assist customers. Requirements Fluency in German (both written and spoken) is essential; knowledge of English is advantageous. Experience in customer service, preferably in the streaming or entertainment industry. Excellent communication skills and a friendly, engaging personality. Strong problem-solving abilities and a customer-first mindset. Ability to manage multiple inquiries efficiently in a fast-paced environment. Familiarity with CRM software and online support tools. Willingness to work flexible hours, including evenings and weekends as needed. Desire to experience working in Greece, embracing new cultures and environments. Benefits Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

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