Technical Support Specialist
2 semanas atrás
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly. David Kennedy Recruitment partnered with a renowned Business Process Outsourcing (BPO), specializing in supporting high-growth and disruptive companies, to find a Technical Support Specialist for their offices in Lisbon. Position: Technical Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues. Perform initial troubleshooting, including checks on power, network status, and device interfaces. Guide users through standard support procedures such as resets, connection checks, and app configurations. Escalate unresolved or complex issues to higher-level support teams with thorough documentation. Contribute to knowledge base updates and suggest process improvements based on recurring issues. Manage support cases based on priority, service agreements, and issue urgenc Accurately document all customer interactions and technical diagnostics in a ticketing or CRM system. Monitor trends in support issues and report insights to improve product reliability. Stay updated on product developments, software updates, and support protocols. Ensure all remote support activities comply with operational and safety standards. REQUIREMENTS: Native/fluent in Dutch (C1), with strong written and oral skills, as well as proficiency in English (at least B2) High school diploma or equivalent; technical training or certifications are a plus. Experience in a customer-facing technical support role, ideally in a contact centre or tech environment. Basic knowledge of electrical systems, IoT devices, or general network troubleshooting. Familiarity with technical standards or protocols is an advantage. Strong verbal and written communication skills, with the ability to explain technical issues to non-technical users. Proficient in using CRM or ticketing tools for support tracking. Willingness to work in shifts, including weekends and holidays. Experience supporting multiple communication channels (chat, email, voice, back office) is desirable. Able to work in a hybrid setup; local residency may be required based on operational needs. OFFER: Lunch vouchers 10,20 EUR per day. Hybrid working (evenings/weekends) 40 EUR transportation allowance or company shuttle. Additional birthday day off. Guidance and tools to reach career potential.
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German Technical Support Specialist
Há 7 dias
Lisbon, Portugal Konecta Portugal Tempo inteiroRole DescriptionThis is a full-time on-site role for a Technical Support Specialist.The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.The Technical Support Specialist would also collaborate...
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Technical Support Specialist
2 semanas atrás
Lisbon, - Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment partnered with a renowned Business Process Outsourcing (BPO), specializing in supporting high-growth and disruptive companies, to find a Technical Support Specialist for their offices in Lisbon. Position: Technical Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-time Remuneration: Base salary.DUTIES AND...
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Technical Support Specialist
2 semanas atrás
Lisbon, - Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment partnered with a renowned Business Process Outsourcing (BPO), specializing in supporting high-growth and disruptive companies, to find a Technical Support Specialist for their offices in Lisbon. Position: Technical Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-time Remuneration: Base salary.DUTIES AND...
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Technical Support Specialist German
2 semanas atrás
Lisbon, Portugal Nordicrecruiters Tempo inteiroWe are looking for a talented and client-focused Technical Support Specialist fluent in German and English to join a dynamic team in Lisbon. This role offers an exciting opportunity to advance your career in technical support while enjoying life in one of Europes most vibrant and picturesque capitals. What you will do Deliver high-quality technical support...
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Technical Support Specialist Dutch
2 semanas atrás
Lisbon, Portugal Nordicrecruiters Tempo inteiroWe are seeking a skilled and motivated Technical Support Specialist fluent in Dutch and English to join a dynamic client-focused team in Lisbon. This is an exciting opportunity to advance your career in technical support while enjoying life in one of Europes most vibrant and sun-filled capitals. What you will do Provide high-quality technical support to...
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Technical Support Specialist
2 semanas atrás
Lisbon, Portugal David Kennedy Recruitment Tempo inteiroOur company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly. David Kennedy Recruitment partnered with a renowned Business Process Outsourcing (BPO), specializing in supporting high-growth and disruptive companies, to find a Technical Support Specialist for their...
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Technical Support Specialist Lisbon, Portugal
2 semanas atrás
Lisbon, Portugal Nordicrecruiters Tempo inteiroAre you a Germanspeaking techminded professional ready to deliver reliable support while living in Lisbon, a city where tradition, sunshine and quality of life meet modern international business? We are looking for a Germanspeaking Technical Support Specialist to join our team and provide highquality, responsive support from the heart of Portugals capital....
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Remote Technical Support
2 semanas atrás
Lisbon, Portugal Equadis Sa Tempo inteiroA leading data management solutions firm in Lisbon is seeking a Software Technical Support Specialist to ensure client satisfaction through high-quality technical support for the E-Agora platform. You will manage technical issues and data operations while contributing to service quality enhancement. The ideal candidate will have a degree in Information...
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Technical Support Specialist
2 semanas atrás
Lisbon, Portugal Nordicrecruiters Tempo inteiroAre you a Dutch-speaking tech-savvy professional ready for a dynamic support role while experiencing life in Lisbon, a vibrant European capital known for sunshine, culture, and quality of life? Were looking for a Technical Support Specialist fluent in Dutch (with good English) to join our international team and help deliver excellent technical support from...
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Lisbon, Portugal The lemon Consulting Tempo inteiroPosition: Technical Support Specialist Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues.Perform initial troubleshooting, including checks on power, network status, and device...
