Professional Services Operations Manager

The Work You’ll Do:Lead and scale our EMEA Professional Services Operations team in a high-impact, autonomous role. You'll manage a team of Operations Analysts while owning the operational backbone of our delivery organization—from project setup and data governance to executive reporting and process optimization. This is a player-coach role requiring both strategic vision and hands-on execution. More specifically you will: Team Leadership Build and develop a high-performing operations team across multiple seniority levels Set priorities, standards, and performance expectations aligned with delivery goals Act as primary escalation point for complex operational challenges. Operational Excellence Drive end-to-end SOW lifecycle, project governance, and delivery system administration (Cloud Coach, Salesforce) Establish and maintain KPIs, dashboards, and reporting for capacity, utilization, forecasting, and billing Ensure data integrity across systems and translate complex data into executive-ready insights Continuously improve workflows and document operational playbooks Strategic Partnership Partner with Delivery, Sales, Finance, and Customer Success leadership as their trusted operational advisor Present operational insights and recommendations to executive leadership Lead cross-functional initiatives to scale PS operations globally What We Need From You: 5+ years in operations, analytics, or PMO roles with proven team leadership experience Strong analytical skills with ability to work independently and make data-driven decisions Advanced Excel; experience with BI tools (Power BI, Tableau, QuickSight) Experience with CRM/delivery systems (Salesforce or similar) Understanding of professional services delivery models and project governance Excellent communication skills—you can influence across all levels without authority Fluent English A structured, detail-oriented self-starter who thrives with minimal supervision Comfortable with ambiguity and evolving priorities in a global environment High urgency, high ownership, high accountability Able to balance strategic thinking with hands-on execution Flexibility for global time zones occasionally required. What Does Sovos Offer You? The tools to enhance your life - because we want you to enjoy your life outside of work and inside An opportunity to work with a global team Bi-Weekly Meeting Free Days Mentoring Programs Globally recognised Training and Development programs Benefits Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. Company Background Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit and follow us on and .