Technical Customer Support Representative
Há 7 dias
Jujur. Honest, trustful, fair.Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.Position: Technical Customer Support RepresentativeLocation: Lisbon, PortugalWork model: on siteEmployment type: fixed term (6 months) with possibility of extension / permanent contract DUTIES AND RESPONSIBILITIES: Communicate with clients through various channels including phone, email, chat, and messaging platforms. Assist with general inquiries, product information, and basic technical support. Ensure messaging aligns with organizational tone and communication standards across all interactions. Refer complex issues to appropriate internal teams or higher-level support. Work collaboratively with technical staff to address and resolve service requests. Organize and manage assigned support cases while adhering to team guidelines and priorities. REQUIREMENTS: Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level) Strong verbal and written communication skills across various platforms (phone, email, chat, social media). Basic understanding of customer service principles and the ability to follow standard procedures. Ability to handle technical inquiries and troubleshoot common issues with guidance. Ability to quickly learn new software and technologies Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment. Organized, detail-oriented, and able to manage multiple tasks simultaneously. Willingness to learn and adapt in a fast-paced or evolving support environment. OFFER: Opportunity to work with a leading global travel & tourism brand Competitive salary with performance-based incentives Professional growth opportunities within the BPO industry Collaborative and supportive work environment Access to exclusive travel perks and discounts And many more
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