IT Deployment Engineer

Job DescriptionAs an IT Deployment Engineer LIMS, you will provide 1st and 2nd Line Support for our European network of clinical diagnostics laboratories with a focus on the core Laboratory Information Management System.Key Responsibilities:Register, classify, route, follow-up and resolve request via e-mail or ticketing system.Become an expert in the LIMS Application and functionality and provide training to end users face to face or on siteAttend on site deployments to configure LIMS processes alongside laboratory staffWork alongside development teams to balance development and configurationDiagnose and troubleshoot Application, hardware or Cloud infrastructure problems, researching and answering questions.Maintain accurate records of all support interactions in Eurofins IT Service Management Tool (ServiceNow, BMC Helix).Own the incoming requests and manages escalations to engineering or development teams with clear documentation.Monitor system performance and generate reports to anticipate or detect issues.Contribute to technical documentation, FAQs, and knowledge base articles.Work collaboratively with cross-functional teams including QA, DevOps, and Product to improve the customer experience.Execute, participate and report on IT & Application project rolloutQualificationsExperience & QualificationsBachelor’s degree in computer science, Information Technology, Engineering, or equivalent experience.Any Prior LIMS experience is an advantage but not necessaryProven experience in technical support, IT or system engineering role.Experience in application troubleshootingExperience in troubleshooting Windows 10, 11, networking fundamentals and cloud platforms (AWS, etc.)Experience of Oracle RDBMS and Linux OSExperience with monitoring tools, ticketing systems, and diagnostic utilities.Excellent communication and interpersonal skills.Very good command of English written and spoken.Can do approach, and capability to work in dynamically changing environment.Some travel 25%Additional InformationWe support your development Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway Eurofins companies are committed to supporting your career development.We embrace diversity As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.Sustainability matters to us We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goalFind out more on our Careers page: description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.In over 37 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.In 2024, Eurofins generated total revenues of EUR 6.95 billion, and has been among the best performing stocks in Europe over the past 20 years.