Dutch Speaking Technical Support Advisor | Domestic Appliances
2 semanas atrás
Dutch-Speaking Technical Support Advisor for Domestic Appliances Introduction Were seeking a Dutch-speaking Technical Support Advisor to join a dynamic team supporting users of a global domestic-appliances brand. If youre fluent in Dutch, enjoy solving technical issues and are keen to work remotely for an international company, this is a fantastic opportunity to use your skills in a supportive, customer-focused role. What the job is about As Technical Support Advisor, you will: Provide first-line technical support via phone, email or chat to Dutch-speaking customers using home appliances guiding them to resolve issues quickly and effectively. Diagnose problems related to appliance operation, functionality, and maintenance offering clear troubleshooting instructions or escalating issues when necessary. Assist customers with setup questions, usage guidance, maintenance advice, warranty and after-sales inquiries to ensure smooth product experience. Maintain accurate records of customer interactions in the companys CRM/system logging issues, resolutions, and follow-ups. Collaborate with internal technical and service teams to track recurring issues, provide feedback, and support continuous improvement. Requirements Were looking for someone who: Is fluent in Dutch (C1+) and has strong English skills for internal communication. Has a technical mindset and enjoys working with appliances, electronics or in similar technical support roles. Possesses excellent communication skills clear, patient, customer-oriented, able to explain complex information simply. Is comfortable using computers, CRM software, and multichannel support tools. Is detail-oriented and able to document issues/resolutions accurately. Is flexible, dependable, and able to work remote hours across different time zones if needed. What we offer Remote work giving you flexibility to work from home or any suitable location. Competitive salary and benefits. Training and onboarding to help you understand the appliances, support procedures, and service tools. Opportunity to work with a global brand and serve an international customer base. A supportive, multicultural team environment that values customer satisfaction and quality service. If youre ready to bring your Dutch-language skills, technical interest, and customer-focused attitude to a remote support role where youll make daily life easier for customers across borders, wed be delighted to hear from you.
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Lisbon, Portugal speakit Tempo inteiroDutch-speaking technical support role for consumer electronics and home appliances in Portugal. Provides support via phone and email.
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