European Service Centre Lead: Customer Experience
Há 6 horas
Portalegre, Portuguese Republic, Portugal
Avis Budget Group
Tempo integral
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Avis Budget Group is seeking an experienced Service Centre Manager, Europe to lead our Voice Quick Pass operation across multiple European sites and outsourced partners, overseeing a team of 70 to 100 FTE from Prior Velho, Lisbon. The role focuses on delivering an outstanding digital customer journey, driving performance and maximising ancillary revenue, with responsibilities including mentoring a multi-site team, managing SLAs and KPIs, and collaborating with stakeholders across Europe.