European Service Centre Lead: Customer Experience

Há 6 horas

Portalegre, Portuguese Republic, Portugal Avis Budget Group Tempo integral
Avis Budget Group is seeking an experienced Service Centre Manager, Europe to lead our Voice Quick Pass operation across multiple European sites and outsourced partners, overseeing a team of 70 to 100 FTE from Prior Velho, Lisbon. The role focuses on delivering an outstanding digital customer journey, driving performance and maximising ancillary revenue, with responsibilities including mentoring a multi-site team, managing SLAs and KPIs, and collaborating with stakeholders across Europe.