Real-Time Wfm Analyst – Hybrid, Growth

THE CARWOW GROUP in Porto is seeking a highly analytical Real-Time Analyst to join our Workforce Management team. You will monitor live adherence, call volumes, and agent activity to maximize efficiency and ensure SLAs are met, working closely with operations and leadership.The role involves dialer management, intraday staffing adjustments, KPI monitoring,...

Foundever in Porto, Portugal is seeking a Senior Real-Time Analyst to monitor actual vs plan delivery across queue and agent levels, ensuring adequate staffing to meet service levels for calls, chat, and email.The role is part of the Workforce Management (WFM) team and focuses on real-time service levels, intraday governance, and reporting. English fluency...

Riskified is seeking a Data Analyst to work with enterprise customers, focusing on risk analytics and real-time fraud prevention. You will research fraud trends, analyze data, and provide actionable insights to merchants while collaborating with cross-functional teams in a hybrid Lisbon-based role. You will use SQL, R, and Python to explore data, communicate...

Senior Real-Time Analyst - Porto, PortugalPorto, Portugal, PTJob Description:Come and work with us.We are looking for a talented and accomplishedSenior Real-Time Analystto monitor actual vs plan delivery at the Queue & agent level to ensure that the correct number of agents are available at the right times to achieve the desired service level/KPI. The...

BUSINESS ANALYST (HYBRID) at iTRTech Group in Lisboa, P11, PT. This Full time on site position offers great opportunities for career growth.Rate Between €3300 - 3600 RV / €2050 - 2350 CTIWork Model: HybridLanguage Requirements: Fluent Portuguese and professional English (B2+) | French is valuedSeniority: Senior (5+ years)Sector: BankingLocation: Lisbon,...

Pleez, a growing startup in the finance space, seeks a Financial Assistant in a full-time hybrid role to manage daily accounting tasks and support the CEO in finance operations. Ideal candidates have 1–2 years in finance, a strong interest in startups, and fluency in English and Portuguese.The position offers a hybrid work model, private health insurance,...

Cloudflare is seeking a Deal Intelligence Analyst in Lisbon to design data systems and executive dashboards for the Deal Desk. You will analyze complex deal terms, protect margins, and enable rapid closing of large, complex commitments with AI-augmented workflows. You will work in a full-stack role leveraging Salesforce, CPQ, and billing data, building...

Maxi-Cosi in Vila Real, Portugal, is looking for a Junior Systems Analyst to support our IT team in maintaining and enhancing IT services. This role involves analyzing system requirements, documenting processes, and assisting in ITIL practices.We offer a competitive salary between 23.000€ and 28.000€ gross annually, with room for growth, along with a...

A dynamic customer service company in Lisbon is seeking an Intraday and Scheduling Specialist (m/f/d) to monitor and optimize daily operational performance within the Customer Care Team. Responsibilities include workforce planning, demand forecasting, and real-time adjustments to schedules and staffing. The ideal candidate has 1-2 years of relevant...