L2 Technical Support Engineer

Há 6 horas

Moscavide E Portela, Portuguese Republic, Portugal Sembi Tempo integral

TestRail seeks an L2 Technical Support Engineer to join our global support team. You will troubleshoot issues via email, phone, and remote sessions, addressing product and technical questions for customers ranging from small teams to enterprises. Ideal candidates have 2+ years in tech support, a CS degree, and familiarity with SQL, scripting, and networking. You'll collaborate with Product and Dev teams to ensure timely bug fixes and feature deployments.