Overnight Senior Support Specialist
Há 4 horas
Lisbon, Portuguese Republic, Portugal
Uber Technologies Inc.
Tempo integral
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About the Role
As a Senior Support Specialist, you will deliver a premium, white-glove support experience for high-value clients, service partners, and executive customers. This role extends beyond traditional customer support. You will act as a concierge and customer advocate, helping preserve customer confidence, recover service failures, and coordinate solutions across operational partners. You will handle customer queries, complaints, compensation requests, and complex escalations with composure,