English Technical Support Specialist

Há 3 horas

Lisbon, Portuguese Republic, Portugal Cross Border Talents Tempo integral


About the role

We are hiring an English-speaking Technical Support Specialist in Porto to help customers with software, device and connectivity issues. You will listen to the symptoms, narrow down the likely cause and guide the customer through a sequence of checks until the problem is resolved or passed to the right specialist team.
Clear explanations are central to this role, because many customers are not technical and need to understand what they are doing and why. You will document each