German Speaker Customer Specialist
Há 3 horas
Lisbon, Portuguese Republic, Portugal
Nomadify
Tempo integral
Grátis com e-mail ou Google
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Key Responsibilities
Serve as the primary point of contact for German-speaking customers via phone, email, and chat Provide timely, accurate, and professional support in line with defined service level agreements (SLAs) Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores Document customer interactions clearly and accurately within CRM systems Escalate complex cases to relevant internal stakeholders when required Follow internal policies,