German Speaker Customer Specialist

Há 3 horas

Lisbon, Portuguese Republic, Portugal Nomadify Tempo integral


Key Responsibilities
Serve as the primary point of contact for German-speaking customers via phone, email, and chat Provide timely, accurate, and professional support in line with defined service level agreements (SLAs) Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores Document customer interactions clearly and accurately within CRM systems Escalate complex cases to relevant internal stakeholders when required Follow internal policies,