Customer Experience Quality Specialist

Há 1 hora

Lisbon, Portuguese Republic, Portugal Asenium Tempo integral

Experis is recruiting a

Quality Management Specialist – Customer Experience

for Volkswagen Financial Services, a leading provider of automotive financial services and mobility solutions.

In this role, you will play a key part in enhancing customer satisfaction, ensuring service quality, and driving continuous improvement across operational processes. You will be responsible for managing customer complaints, analysing potential issues, identifying root causes, and collaborating