Product Manager: Interaction Management

Há 7 dias

Lisbon, Portuguese Republic, Portugal Luza Tecnologia Tempo integral
We are currently looking for a
Product Manager
to lead the strategy, governance, and evolution of customer interaction channels, including phone, email, live chat, and social media.Key ResponsibilitiesDefine and evolve the product vision, roadmap and priorities for customer interaction channels including phone, email, live chat, social media and channel availability.Establish global standards for channel usage, brand voice, response-time expectations, telephony configuration and mailbox