Product Manager: Interaction Management
Há 7 dias
Lisbon, Portuguese Republic, Portugal
Luza Tecnologia
Tempo integral
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We are currently looking for a
Product Manager
to lead the strategy, governance, and evolution of customer interaction channels, including phone, email, live chat, and social media.Key ResponsibilitiesDefine and evolve the product vision, roadmap and priorities for customer interaction channels including phone, email, live chat, social media and channel availability.Establish global standards for channel usage, brand voice, response-time expectations, telephony configuration and mailbox
Product Manager
to lead the strategy, governance, and evolution of customer interaction channels, including phone, email, live chat, and social media.Key ResponsibilitiesDefine and evolve the product vision, roadmap and priorities for customer interaction channels including phone, email, live chat, social media and channel availability.Establish global standards for channel usage, brand voice, response-time expectations, telephony configuration and mailbox