Senior User Support Engineer

Há 2 dias

Lisbon, Portuguese Republic, Portugal MWDN Ltd. Tempo integral
MWDN Ltd. is seeking a passionate User Support Engineer in Portugal to own the customer support function for a mobile-focused entertainment project.
You will handle in-app chat, email and web inquiries in English, troubleshoot playback and account issues, and manage payments and refunds in line with approved policies. You’ll use Zendesk/Intercom, contribute to knowledge base updates and collaborate with cross-functional teams to improve user experience.