It Support Technician

Há 2 horas
Lisbon, Portuguese Republic, Portugal CB Talents SP Tempo integral
What you’ll actually do Take over escalated tickets, chats and video calls that L2 couldn't closeDig into application errors: reproduce, analyse, diagnoseCheck customer data directly in the database (My SQL) to catch errors at the sourceWork with Postman, Slack and the support team to get to the root causePropose improvements to management based on the incidents you seeJoin the company's ongoing training and development programmes You're a fit if you have Fluent French (it's the whole point)English

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