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Program Objective:To provide interns with hands-on experience in guest experience management within a multi-unit hospitality group.Interns will develop skills in customer experience coordination, communication, feedback analysis, teamwork, and service quality, preparing them for future roles in hospitality, tourism, or guest experience management.Coordination with Teams & PartnersCollaborating with internal teams (Front Desk, Housekeeping, Maintenance, F&B)Supporting communication between units to ensure a consistent guest experienceAssisting in coordinating local partners and external service providersHelping manage guest-facing services such as tours, activities, and transportationPrograms & Events for GuestsSupporting the planning and execution of guest events and experience programsAssisting with scheduling and logistics of special activities offered at the unitsHelping collect guest feedback on events and experiencesSupporting improvements and new ideas for guest engagementTeamwork & LearningWorking closely with the Experience Coordinator on daily tasks and projectsParticipating in team meetings and sharing improvement ideasLearning how guest experience is managed across multiple hospitality unitsDeveloping organizational, communication, and problem-solving skills
