Customer Support Agent
Há 7 dias
Position: Customer Support Agent (Dutch) Location: Lisbon, Portugal Employment type: Full-time. DUTIES AND RESPONSIBILITIES: Communicate with customers using various channels (telephone, email and chat)Ensure customer satisfaction and provide professional customer supportHandle customer complaints, provide appropriate solutions and alternatives within the time limits and followIdentify the issue the client is facing, troubleshoot and provide the solutionIdentify when the issue should be re-assigned to another department or more senior representativeCollaborate with other specialists to solve or properly close help ticketsDocument each action taken and categorize cases and possible bugs, so that our engineering team can address themMaintain and update all job-related administrative forms REQUIREMENTS: Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)Possess excellent writing and verbal communication skills to simplify technical language for non-technical users Resourceful and stress resilient personality that can adapt and remain calm in all situationsAbility to meet tight deadlines with minimum supervision and in timely mannerAbility to work independently, while being team player at the same time OFFER: Excellent remuneration package based on experience, skills and performanceBe part of a dynamic and creative team with positive and friendly atmosphereGuidance and tools to reach your full potentialMeal allowanceShifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 11 PMTransportation allowancePrivate health insuranceYearly performance bonusRelocation allowance and assistance in finding accommodationAnd many others To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2€15260 + €16100 + 3,240 lang. b. (exp) + meal 7,63/day + transport 700 € + 5% base/year perf. b.start date: 30th Sept; 14th Oct, 28th Oct, 11th NovAssistance of real estate team, reimbursement 2500 EUR if outside mainland PT, 1250 EUR if within PT but more than 100KM away from Lisbonwith or without experience in contact center/ – rotative Mon-Sun between 7AM and 11PM/Santos office. rotative
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