Service Advisor
Há 2 dias
The successful candidate will provide customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals
Requirements:
- A minimum of 2 years in a similar position within a motor dealership would be a distinct advantage
- Senior Certificate Grade 12.
- Technical qualification and/or aptitude would be advantageous
- Excellent interpersonal communication skills
- Customer and service orientation
- Self-management and resilience
- Prepare for the arrival of the customer and vehicle
- Prepare accurate job cards, cost estimates, and service recommendations
- Taking care of customer at initial consultation upon arrival
- Update Dealer Management System, track all vehicles and update control systems
- Regular Liaison with customers
- Liaise between customers, technicians, and parts departments
- Handle customer queries, complaints, and follow-ups professionally
- Maintain accurate service records and customer data
- Ensure accurate invoice payments
- Professional Vehicle Handover
- Customer follow – up and reminders
- Attend weekly service meetings
- General ad-hoc duties which might be assigned from time to time
- Assist fellow employees wherever possible and promote the services and products that the company has to offer.
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