Service Advisor

Há 2 dias


Western Cape Portugal Helderbergpersonnel Tempo inteiro
A Well-established Luxury Dealership has an opportunity for an experienced Service Advisor with at least at least 2 years experience in a similar position within a motor dealership to join their team in Cape Town (Western Cape).

The successful candidate will provide customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals

Requirements:
  • A minimum of 2 years in a similar position within a motor dealership would be a distinct advantage
  • Senior Certificate Grade 12.
  • Technical qualification and/or aptitude would be advantageous
  • Excellent interpersonal  communication skills
  • Customer and service orientation
  • Self-management and resilience
Duties will include, but are not limited to:
  • Prepare for the arrival of the customer and vehicle
  • Prepare accurate job cards, cost estimates, and service recommendations
  • Taking care of customer at initial consultation upon arrival
  • Update Dealer Management System, track all vehicles and update control systems
  • Regular Liaison with customers
  • Liaise between customers, technicians, and parts departments
  • Handle customer queries, complaints, and follow-ups professionally
  • Maintain accurate service records and customer data
  • Ensure accurate invoice payments
  • Professional Vehicle Handover
  • Customer follow – up and reminders
  • Attend weekly service meetings
  • General ad-hoc duties which might be assigned from time to time
  • Assist fellow employees wherever possible and promote the services and products that the company has to offer.
In return, a competitive salary is on offer with benefits

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