Customer Service
Há 2 dias
Facility: Palmela Sales Office
Location:
Palmela, Setúbal, Portugal
Workplace Type: Onsite
Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.
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ICOPA is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.
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Job Purpose and Overview:
Responsible for efficient order management, support to the commercial department, and document control, ensuring high customer satisfaction through clear communication, empathy, and timely complaint resolution.
What will you do as a Customer Service at ICOPA:
- Manage and follow up on orders from receipt to delivery.
- Provide administrative and operational support to the commercial team.
- Keep all relevant documentation (contracts, invoices, records) up to date.
- Handle customer inquiries and complaints, ensuring effective resolution and follow‑up.
- Daily use of SAP for data entry and consultation.
- Manage cases via Salesforce.
- Prepare and edit reports and correspondence using Excel and Word.
- Communicate clearly and empathetically, collaborate within a team, and remain customer‑oriented.
What does it take to be a Customer Service at ICOPA:
- Minimum 3 years of experience in Customer Service or similar roles.
- Fluency in Portuguese and English (spoken and written) – essential.
- Spanish proficiency is a plus.
- Proficient in SAP, Salesforce, Excel, and Word.
- Excellent verbal and written communication skills.
- Strong empathy, teamwork ability, and customer focus.
If this sounds like the opportunity that you have been looking for, please click "Apply."
If this sounds like the opportunity that you have been looking for, please click "Apply."
Why should you apply:
At ICOPA you`ll be part of an innovative company that recognizes and values your unique contributions and supports you in achieving your full potential. Our commitment to excellence extends to our employees, providing development opportunities to help you progress in your career. Our package includes:
Competitive salary
22 days of annual leave + a day off to celebrate your birthday
Health insurance
Meal Allowance: 10,20€
Transportation allowance: 6,00€
six-month contract
You'll also enjoy benefits such as:
- Employee Assistance Program for you and your family.
- Internal recognition platform.
- Access to LinkedIn Learning courses.
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An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.
Requisition ID: 37376
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Date: Nov 21, 2025
If you need accommodation for any part of the employment process because of a disability, please send an email to
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