NAC Claim Assessor

About Us

• The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization.

• We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas.

• We use English as our internal official language, and work in 12 different European languages.

Job Description

We are seeking a highly motivated and skilled team player to join our team.

The Claim Assessor checks complex claims if they meet the current regulations. Approves, reduces or rejects claims and provides a transparent explanation regarding the decision.

Our main target is to ensure that a professional warranty and goodwill process is in place and operated by our Retail Network; to maintain the high levels of customer service we expect for our customers.

Tasks & Responsibilities:

Check complex and high-value claims if they meet the current regulations:

• Make fair and independent decisions;

• Avoid unjustified costs;

• Approve correct claims;

• Reduce or reject unjustified claims;

• Provide transparent reasons for decisions via the system to the Retailer;

• Communicate, when necessary, with markets to align decisions;

• Communicate, when necessary, with the other MB Technical Departments (GCSP/CB, GCSP/O, GCSP/TP, RD and MPCs/MOCs) to gain clarification of engineering details;

• Regular communication of market topics;

• Operate master data corrections;

• Operate chargebacks concerning audit results.

Qualifications:

• Educational background as automotive mechanic and/or service advisor;

• Experience within a Mercedes-Benz workshop for minimum 3 years is preferred;

• Good knowledge of Mercedes-Benz products;

• Good knowledge of Mercedes-Benz workshop processes;

• Good knowledge of Mercedes-Benz warranty and goodwill processes;

• Good knowledge of the Mercedes-Benz guidelines and their application (EWMR and WMW) preferred;

• Fluent in verbal and written English;

• Good knowledge on automotive/ technical English;

• Good knowledge in one of the following additional languages nice to have: German and/or other languages;

• Good knowledge of Microsoft Office applications;

• Good knowledge of Mercedes-Benz applications preferred (for example XOT, XPI, EVA, TIPS, VEGA, WIS, AQUA, ALOA, VEDOC, WEM, DDCA);

• Customer oriented;

• Good communication skills related to markets and retail;

• Interpersonal skills and team-minded thinking;

• Stress resistant;

• Proactively seeks to improve processes.

We look forward to your applications.

Are you ready to drive your future?