Knowledge Manager

2 semanas atrás

Vila Real, Vila Real, Portugal Michael Page Tempo inteiro
  • Step into a company that challenges the status quo and gives you room to thrive.
  • A growing organization committed to growth and innovation.

Client Details

The company is a fast-growing, purpose-driven organization known for its commitment to simplicity, transparency, and a people-first culture. It embraces innovation, values bold ideas, and empowers its teams to make a real impact. With a strong focus on delivering value and fostering an environment of trust and collaboration, the company continues to challenge conventions and create meaningful change.

Description

  • Develop and maintain the internal digital knowledge repository, ensuring a scalable structure with clear taxonomies and interconnected topics;
  • Validate, standardise and continuously update procedures, rules, workflows, definitions, regulations, best practices and other operational content;
  • Work closely with departments such as Sales, Debt Management, IT and Billing to capture critical and tacit knowledge and ensure accuracy and regulatory compliance;
  • Organise information in relational databases (e.g., SharePoint, MariaDB, SQL) to support integration with automation tools and AI models;
  • Ensure consistent metadata, versioning and content governance across the knowledge base;
  • Prepare knowledge in structured formats suitable for AI-powered assistants, internal search engines, and automated response systems;
  • Support the creation of FAQs, training materials, and other internal enablement resources.

Profile

  • Degree in Law, Information Science, Data Management, Library Science, Public Administration, or a related field;
  • Proven experience in knowledge management, content management, or content validation;
  • Advanced proficiency with collaboration and documentation platforms, such as Notion, Confluence, SharePoint, or similar tools;
  • Basic knowledge of/or strong willingness to learn relational databases (e.g., MariaDB, SQL);
  • Familiarity with version control tools and knowledge management systems;
  • Interest in leveraging AI-based tools (e.g., bots, copilots) and integrating them into knowledge bases;
  • Native or fluent Portuguese (mandatory);
  • Professional proficiency in English (preferred);
  • Capacity to structure, synthesise and organise complex information.

Job Offer

  • A great opportunity for career growth.

Desired Skills and Experience
Knowledge Management; Content Management; Content Validation; Knowledge Repository; Digital Knowledge Base.

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