French Customer Support in Porto

3 semanas atrás

Vila Nova de Gaia, Porto, Portugal Cross Border Talents Tempo inteiro


Start Your Journey in Tech Support – Help Users Worldwide

Join a dynamic and collaborative team where your problem-solving skills and tech curiosity make a real difference. If you're a clear communicator, thrive in fast-paced environments, and enjoy helping others, this is your chance to support users of cutting-edge digital products—no calls, just impactful support through chat and email

Role Overview:

As a Customer Support, you'll be a key player in delivering seamless, high-quality assistance to users of digital products around the world. Through written communication channels—without phone calls—you'll troubleshoot issues, guide users, and help create a consistently positive experience. This role is ideal for someone who thrives on clear processes, cares about customer satisfaction, and is eager to grow within a supportive and fast-paced environment.

Key Responsibilities:

  • Respond to customer questions and issues through email and chat ONLY, delivering quick, clear, and courteous assistance
  • Follow step-by-step support protocols (SOPs) to resolve inquiries effectively, or escalate when necessary
  • Maintain strong performance in line with quality expectations and SLA goals
  • Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up to date with product features
  • Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience
  • Support a culture of continuous improvement by contributing ideas and embracing team-driven success

Requirements:

  • Proficiency in French (C2 level)
  • Proficiency in English (B2 level)
  • EU citizenship or a Portuguese residency card
  • At least one year of experience in Customer Support or a related role
  • Strong analytical, leadership, and communication abilities
  • Desire to learn and advance in the field

Why join us:

  • Competitive Salary: Your expertise and dedication are rewarded
  • Language Bonus: Additional rewards for your language proficiency
  • Meal Allowance: Daily support during your work hours
  • Health & Life Insurance: Comprehensive benefits for your well-being
  • Collaborative Team: Be part of a communicative and supportive work environment
  • Relocation Assistance: Smooth transition support for your move
  • Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career


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