Central Key User
1 semana atrás
Company Description
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2024, Continental generated sales of €39.7 billion and currently employs around 190,000 people in 55 countries and markets.
Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses car, truck, bus, two-wheel, and specialty tires as well as smart solutions and services for fleets and tire retailers. Continental has been delivering top performance for more than 150 years and is one of the world's largest tire manufacturers. In fiscal 2024, the Tires group sector generated sales of 13.9 billion euros. Continental's tire division employs more than 57,000 people worldwide and has 20 production and 16 development sites.
Job Description
As a Central Key User & Customer Experience Specialist you will be responsible to operate the learning environment for internal and external customers. Moreover, you ensure trouble free operation with software and hardware. Following key responsibilities are coming with this role:
Central Key User (~50%):
- Overseeing the operation of all Digital Solutions related software (ContiConnect, Onsite-App, Driver App) and hardware solutions (CCU, Telematics Systems, Sensors)
- Conducting software testing and ensuring smooth deployment of new functionalities
- Incident Cordination according to the defined support concept as 2nd level support
- Develop and perform trainings/workshops
- Organize the roll out of new processes or changes in existing ones in the Digital Solutions community
Customer Experience Specialist (~50%):
- Collect and analyze feedback across hardware and software, report the results and create ideas for improvement
- Developing and maintaining training materials, including structure, format, and translations
- Creating technical manuals and ensuring availability of required documents for target countries
- Support the software and hardware experts in creating training materials
- Documentation of the processes of the operations & customer care area
Qualifications
- Academic degree in Economics or a related field;
2 years of experience in Operations;
- Experience managing requirements & releases related with digital solutions;
- Experience with IT Service Management (desirable);
- Experience supporting IT systems (desirable);
- Strong stakeholder management and communications skills;
- Knowledge of Agile methodologies (Scrum / Kanban);
- Experience working in international environments (preferred);
- Proficient English language skills (written and spoken);
- Availability for international travelling (up to 10%).
Additional Information
Our offer:
- Integration in a challenging and international work environment;
- Flexible working model;
- Agile and collaborative working style;
- Continuous opportunities for personal development and learning.
We are committed to fostering a workplace where everyone feels safe, respected, and valued. All kind of applications are welcome.
Ready to drive with Continental? Take the first step and fill in the online application.
-
Central Key User SAP SD
Há 5 dias
Lousado, Braga, Portugal Continental Tempo inteiroCompany DescriptionContinental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2024, Continental generated sales of €39.7 billion and...
-
Central Key User Salesforce CRM
1 semana atrás
Lousado, Braga, Portugal Continental Tempo inteiroCompany DescriptionContinental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets.Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses...
-
IT Application Owner
2 semanas atrás
Lousado, Braga, Portugal Continental Tempo inteiroCompany DescriptionContinental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets.Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses...
-
Test Manager
1 semana atrás
Lousado, Braga, Portugal Continental Tempo inteiroCompany DescriptionContinental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets.Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses...
-
Lousado, Braga, Portugal Continental Tempo inteiroCompany DescriptionContinental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2024, Continental generated sales of €39.7 billion and...
-
Central Key User
Há 7 dias
Lousado, Portugal Continental Tempo inteiroCompany DescriptionContinental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2024, Continental generated sales of €39.7 billion and...
-
Central Key User Salesforce CRM
1 semana atrás
Lousado, Portugal Continental Tempo inteiroJob DescriptionWithin the scope of the Tires Global Marketing organization, the Customer Engagement Program has been launched with the aim to achieve higher customer satisfaction through 360° customer understanding, operational excellence and compliant processes, seamless internal communication and collaboration, and a better employee experience – enabled...
-
Central Key User Salesforce CRM
4 semanas atrás
Lousado, Portugal Continental Tempo inteiroJob Description Within the scope of the Tires Global Marketing organization, the Customer Engagement Program has been launched with the aim to achieve higher customer satisfaction through 360° customer understanding, operational excellence and compliant processes, seamless internal communication and collaboration, and a better employee experience –...
-
IT Application Owner
2 semanas atrás
Lousado, Portugal Continental Tempo inteiroJob DescriptionWe are seeking a dedicated and skilled IT Application Owner (m/f/diverse) to join our team.The ideal candidate will be responsible for managing and designing IT applications / modules for (Tire) Requirements and Product Lifecycle Solutions at Continental Tires, which collect and manage product and process requirements as well as development...
-
IT Application Owner
2 semanas atrás
Lousado, Portugal Continental Tempo inteiroCompany DescriptionContinental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets. Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses...
-
Test Manager
2 semanas atrás
Lousado, Portugal Continental Tempo inteiroJob DescriptionContinental’s Data & Customer Solutions Competence Center develops innovative digital products that support both our customers and internal teams, and we’d love for you to be part of it!Our Digital Solutions IT team is searching for a talented Test Manager to lead and elevate the testing landscape across our ContiConnect product.As a Test...
-
Test Manager
2 semanas atrás
Lousado, Portugal Continental Tempo inteiroJob DescriptionContinental’s Data & Customer Solutions Competence Center develops innovative digital products that support both our customers and internal teams, and we’d love for you to be part of it!Our Digital Solutions IT team is searching for a talented Test Manager to lead and elevate the testing landscape across our ContiConnect product.As a Test...
-
SAP GTS Application Mgr.
1 dia atrás
Lousado, Portugal Continental Tempo inteiroJob DescriptionAre you passionate about international trade and SAP solutions? Join our team and work closely with internal customers in customs and export control functions in various international locations.As an SAP GTS Application Manager, you will play a key role in both the operation of our SAP Global Trade Services (GTS) solution and the roll out to...
-
Test Manager
Há 7 dias
Lousado, Portugal Continental Tempo inteiroCompany DescriptionContinental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets. Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses...
-
IT Application Owner
2 semanas atrás
R. Continental Mabor, Lousado, Portugal Continental Tempo inteiroCompany Description Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets.Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses...
