Credit & Collections Supervisor

Há 3 dias

Porto, Porto, Portugal ManpowerGroup Tempo inteiro

The Credit & Collections Supervisor will be responsible for day-to-day management /execution of Manpower Group's Order to Cash function, supporting the execution of related subprocesses.

Reporting to the O2C Manager, the areas of responsibility will include Credit Management, Cash

Application, Collections and Disputes Management and OTC Reporting. Additionally, the O2C Supervisor will work collaboratively with cross-functional Manpower Group teams, including key stakeholders at all levels within Commercial, Finance, Legal, IT and other internal departments.

Core Responsabilities:

  • Accountable for the output and quality of services provided by the O2C team.
  • Ensure clear working relationship with the BPOs.
  • Ensure compliance with Credit and Collection Policy through regular monitoring of customer accounts for overdue invoices, credit limits and payment terms and take corrective actions where necessary.
  • Collection activities and resolution of customer disputes are performed timely and accurately.
  • Ensure compliance with the Service Partnership Agreement.
  • Manage performance through metrics and key performance indicators.
  • Review/ Support customer credit worthiness and the likelihood of timely repayment.
  • Partner with internal departments to ensure accurate invoicing and resolve disputes.
  • Support implementation of standard O2C processes and measurable improvements across the region by evaluating end-to-end process performance and advising on amendments where necessary.
  • Partner with MPG business teams to identify and assess process gaps that negatively impact the customer experience, timeliness, or quality of provided services.
  • Support managing escalation and exception processes within the GBS team.
  • Monitor to ensure achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys.
  • Recommend action plans to ensure targets are achieved or exceeded.
  • Ensure that MPG policies are adhered to (e.g., approvals, guidelines, etc.).
  • Assure that the appropriate internal control environment is maintained along with compliance with SOX requirements and relevant legal and regulatory requirements.
  • Serve as primary point of contact for internal and external audit requests.
  • Accountable training materials, SOPs and work instructions related to O2C processes and systems are developed, reviewed, updated, and approved on a regular basis.
  • Build strong relationships with key stakeholders to drive understanding and support for O2C, Global Business Services and BPO.

Technical Competencies:

  • Experience leading medium to large international O2C team.
  • In-depth understanding of O2C leading practices.
  • Expert-level understanding of the mechanics within the O2C process stream and how it fits into the end-to-end financial process environment.
  • Knowledge of internal controls, segregation of duties and compliance best practices.
  • Strong grasp of basic accounting concepts and how O2C processes impact MPG's DSO targets and financial performance.
  • Solid understanding of Credit Management concepts, including reading and interpreting credit reports and financial statements.

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