IT Support engineer

Há 11 horas

Santiago do Cacém, Portugal The resource management Tempo inteiro

L2 IT Support Engineer

Location: Santiago, Portugal

Start Date: As soon as possible

Type: Full-time / On-site

Responsibilities

As a L2 Support Technician, you will be responsible for providing first-level technical support to all users for hardware and software managed by the IT department.

Your duties will include:

  • Providing frontline assistance and troubleshooting hardware and software issues.
  • Installing, configuring, and deploying IT equipment (PCs, peripherals, etc.).
  • Coordinating and/or performing hands-on repairs and replacements of PC components.
  • Installing and updating software, configuring hardware, systems, and applications.
  • Logging and managing incidents, service requests, and problems using ServiceNow, following ITIL standards.
  • Escalating issues appropriately when necessary.

Qualifications

  • Minimum 2 years of experience in IT support or a similar technical role.
  • Strong knowledge of Windows OS, Microsoft Office 365, and general PC troubleshooting.
  • Familiarity with ITIL processes (incident, problem, request management).
  • Hands-on experience with ServiceNow or similar ticketing tools.
  • Comfortable working independently and in a team environment.
  • Fluent in local language (required) and able to communicate in English.

Tipo de oferta: Full-time, Independente, Efetivo/CLT

Duração do contrato: 12 meses

Pagamento: 1 150,00€ ,00€ por mês

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